What are the responsibilities and job description for the Front Desk Receptionist position at The Medical Eye Center?
We are seeking a personable, detail-oriented, customer service driven administrative professional to join our well-established team as a Front Desk Receptionist based out of our Peterborough, NH office. As a Front Desk Receptionist, you’ll be the ambassador of first impressions for the medical office, managing all front desk duties, including answering phone calls, greeting visitors, managing appointments, and providing administrative support to various departments. Our ideal candidate will have a passion for delivering a consistent and exceptional experience to patients, be an excellent multi-tasker, and have a willingness to learn and grow, working towards a patient services certification (paid by The Medical Eye Center) if desired. Apply now to start this amazing career opportunity!
As a Front Desk Receptionist, you will:
- Promptly and professionally greet patients and vendors upon arrival at the office and field incoming calls as needed.
- Schedule patient appointments and make outgoing calls for appointments with outside doctors.
- Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances.
- Copy/scan insurance cards and any other needed information.
- Check out patients after they’ve seen the physician; schedule return visits as needed.
- Copy, scan, and mail documents and forms as needed; Fax office notes to referring physicians.
- Assist with miscellaneous administrative duties and projects when needed.
You will need to have the following:
- High school diploma or GED. Minimum of 1-2 years of customer service or front desk experience.
- Experience in Ophthalmology or medical office a plus.
- Experience using Epic or EMR a plus.
- Positive and upbeat attitude with a welcoming demeanor.
- Understand and communicate well with patients; maintain patient confidentiality.
- Excellent communication skills, verbal and written as well as attention to detail skills.
- Ability to display positive rapport, displaying tact and courteous professionalism with patients, staff, supervisors, and physicians.
- Strong computer skills inclusive of Microsoft Office.
About Us:
The Medical Eye Center is a doctor-owned ophthalmology practice that has served New Hampshire for over 40 years, offering cutting-edge and state-of-the-art technology to provide the best in patient care. Our mission is to provide a professional environment that promotes hospitality, collegiality, and communication to secure the best possible outcomes.
The Medical Eye Center is an Equal Opportunity Employer. The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform required duties and tasks of the position. Please let us know when you apply for a position if you need any special accommodations.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Professional development assistance
- Referral program
- Retirement plan
Medical Specialty:
- Ophthalmology
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- What is your hourly pay rate expectation for this position?
Work Location: In person
