Family Physician Patient Services Associate, Required Bilingual Spanish - Brooklyn

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge.

Position Summary :

We have an exciting opportunity to join our team as a Family Physician Patient Services Associate, Required Bilingual Spanish - Brooklyn. In this role, the successful candidate performs diversified clerical functions in Registration / Information Appointments Patient Care modules and other areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.

Job Responsibilities :

• Greet all patients, family, or other related individuals while maintaining excellent customer service at all times.
• Demonstrates an awareness of and respect for coworkers / patients' cultural backgrounds.
• Provides translation assistance as needed to facilitate the patient and provider interaction.
• Reports problems with workflow conflicts, further skill training, and / or other related concerns to supervisory staff.
• Works in conjunction with the healthcare team, participating in site improvement efforts, accepting coverage assignments, and realizing integral role as part of a healthcare team.
• Discharge functions in accordance with LFHC discharge policies including but not limited to : a) create follow-up appointments in accordance with the provider's instructions, b) create appointments for specialty services including radiology and ensure referrals are in place, c) print all necessary documents for patients to take home, d) distribute Metro Cards when appropriate.
• Telephone functions in accordance with LFHC telephone policies including but not limited to : a) answer phones timely in a friendly customer service manner, b) identify the nature of the call and act appropriately, c) take messages if necessary, d) confirmation calls for upcoming appointments.
• Electronic Health Record (eHR) competencies in accordance with LFHC eHR policies including but not limited to : a) scanning insurance card, photo ID, and consents, b) capture patient photo for the eHR, c) web-enable all eligible patients with email addresses, d) facilitate patient flow by changing visit status.
• Financial functions in accordance with LFHC Financial policies including but not limited to : a) Insurance eligibility verification at every visit, b) collect co-pays, deductibles, self-pay rates when applicable, c) uninsured patients determine eligibility for other financial programs.
• Registration functions in accordance with LFHC Registration policies including but not limited to : a) visit registration, b) verification of demographic information, c) obtain Photo ID and Insurance ID Card, d) offer new patient packages inclusive of LFHC programs and services.

Minimum Qualifications :

To qualify you must have a HS Diploma, 2 years relevant experience, strong customer service and communication skills, and be proficient in MS Excel, Word, and Outlook. Familiarity or prior experience with an office setting is required. Must be articulate with good interpersonal skills, knowledge of computer keyboard, and able to type a minimum of 20 words per minute. Willingness to devote the time required completing assigned tasks on schedule.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information, or any other factor which cannot lawfully be used as a basis for an employment decision.

The salary range for the role is $47,947.64 - $52,966.90 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.

J-18808-Ljbffr

Salary : $47,948 - $52,967