Community Liaison

SUMMARY: Responsible for communicating goals and services of the Agency to the community. Assists potential clients with enrollment for county and state-funded attendant services. Establishes and maintains good working relationships and referral sources in the community.  

Duties and Responsibilities: 

• Educates and communicates goals and service offerings to the community. 
• Makes in-person and telephone contacts with physicians, hospitals, health care agencies and similar organizations to apprise them of the availability of the company's services and to coordinate home care. 
• Makes presentations to a wide range of organizations to educate the public about Agency's home health care services. 
• Makes visits to current clients to evaluate and discuss client satisfaction with services. 

• Represents the company at appropriate meetings and organizations and acts as a liaison with other service providers in the public and private sectors. 
• Maintains accurate and complete records of all contacts made. 
• Acts as a liaison between the Agency and Facility Discharge Planning/ Social Services Department. 
• Confirms that the Agency can meet the patient's needs. 
• Assists physicians, nurses, social workers, and other disciplines in establishing a home care plan prior to discharge. 
• Interviews patient/ family regarding home environment, current needs, and relevant psycho-social factors. 
• Makes referrals to Agency, including intake and background information, hospital course and care plan. 
• Maintains liaison relationship with hospital personnel, providing information and education on home health services. 
• Calls on physician offices on behalf of Agency. 
• Presents Agency services and offerings to physicians and their staff. 
• Picks up physician’s orders and delivers orders for signature during the referral process whenever possible. 
• Actively participates in professional growth and development. 
• Participates in educational programs appropriate to functions. 
• Demonstrates current knowledge of home care needs of community and Agency's services. 
• Participate in the Quality Assessment and Improvement program. 
• Fulfills additional performance and responsibilities as assigned and as necessary.  

Qualifications and Experience:  

•  Exceptional written and verbal communication skills? 
• ?Ability to maintain composure and professionalism in stressful situations? 

• ?Solid work experience with the ability to provide outstanding professional references? 
• ?Strong business acumen? 
• ?Sincere compassion for the geriatric & disabled population? 
• ?Strong sense of urgency to meet client staffing deadlines? 
• ?Proficiency in Microsoft Office? 
• ?Ability to multitask and re-organize daily tasks to meet business and client needs? 

Education:  

• Minimum High School / G.E.D. 

Language skills: 

• Bilingual preferred: Spanish and English? 
• Basic computer skills preferred. 

Licenses:  

• Valid State Driver’s License with good driving record. 

Physical Requirements:   

• Ability to lift 35 - 45 pounds. 
• Use hands to grip or feel.  
• Reach with hands and arms.   

• Occasionally required to bend, stoop and kneel. 
• Frequently required to stand on one’s feet for a long period of time.  
• Ability to deal effectively with stress. 

Working Conditions: 

• Works in office areas as well as in client homes and in assisted and independent living facilities. Interacts with clients, family members, staff, visitors, government agencies/personnel, etc., under all conditions/circumstances.  
• Is subject to hostile and emotionally upset clients, family members, staff, visitors, etc. under all conditions/circumstances.