What are the responsibilities and job description for the Melting Pot Hospitality Specialist position at The Melting Pot?
We are looking for energetic and dependable individuals to add to our team. A great attitude and being team-oriented are a must. We are a premier fondue restaurant. Our mission is to provide the Perfect Night Out to our guests and a positive work environment for our team members. We offer a warm, friendly, and positive environment that promotes teamwork. We offer highly competitive hourly pay, meal benefits, and opportunity to grow. Our hours of operation are family and student-friendly. We close at 9 pm every day except Friday and Saturday, which is 10 pm. We are looking for both full and part-time. The Melting Pot is a great supplemental income job for those with day jobs or school.
*Must have weekend availability. Must be available a minimum of 3 shifts per week.
SUMMARY:
The Host / Concierge is responsible for providing Total Guest Satisfaction (TGS) throughout a guest's dining experience. He/she must be a positive, consistent hospitality-oriented role model to other staff and guests.
RESPONSIBILITIES:
- Promote and maintain positive guest relations.
- Adhere to and maintain company policies and standards.
- Open doors and greet guests entering and exiting the restaurant.
- Establish professional, hospitable rapport with each guest you serve.
- Comply with local alcoholic beverage laws.
- Comply with appearance and grooming standards.
- Be aware of the cost of supplies and proper handling procedures.
- Always exceed guests' expectations, making their evening extra special.
- Perform opening, running, and closing side work assignments.
- Always perform as a team member.
- Attend and participate in ongoing training sessions. Read shift notes and attend shift meetings.
