What are the responsibilities and job description for the The Menhaden - Guest Service Agent position at The Menhaden?
Our trendy North Fork 16-room boutique property is looking for professional, hospitality driven, fun and friendly guest service agents, just like you!
Located in the heart of Greenport Village, our employees provide high-end service while working with modern amenities, and are supported by a strong company culture.
We pride ourselves on being an up-scale, well appointed, environmentally sustainable, experience driven property. Our goal is to employee similar minded employees who want to excel in customer forward service.
Duties & Functions :
- Ensure guest satisfaction by providing an exceptional service unparalleled to traditional hotel service
- Learn technology driven software that allows guests to setup an itinerary that ensures all needs are meet before, during, and after they stay.
- Be the spokesperson of Greenport, understanding the needs and wants of any time of guest.
- Work close with teammates to determine and balance room inventory, outstanding requests, and pre-registration.
- Post any premium upcharges along with deposits due prior to check in.
- Responsible for clearing / settling daily departures and settling open folios
- Working alongside housekeeping to meet both owner and guest needs.
- Work with housekeeping and management to ensure rooms have the amenities as noted on guests' reservations
- Identify repeat guests / VIPs, their preferences and reservation notes.
- Attend and participate in daily stand-up meeting.
- Must print and settle end of day paperwork and adhere to accounting procedures
- Be prepared for all other duties assigned.
Specific Job Knowledge & Skills :