What are the responsibilities and job description for the Benefits Specialist position at The Mental Health Center of Greater Manchester Inc?
Description
Title: Benefits Specialist
Location: Manchester, NH
Job Type: Full-time (40 hours/week)
About Us:
Everyone deserves to feel healthy in both body and mind. Here at The Mental Health Center, we’re committed to helping you understand mental illness and get on the road to recovery. Our programs and services aim to restore health and improve quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible. We know our employees are the key to our success and we currently have job opportunities available so YOU too can become part of our successful, energetic, and dedicated organization!
Job Description:
Responsible for securing insurance benefit information, and authorizations and maintaining ongoing benefit changes. Required to meet with patients face to face or over the phone to resolve outstanding payment, and insurance issues, assist with Medicaid benefits application completion and maintenance, conduct DHHS interviews, outreach under-insured individuals, and complete financial assessments. Coordinates with local DHHS office and state Eligibility Coordinators on the status of cases to meet the needs of our community. Must have excellent communication skills, and data entry proficiency. Understanding of insurance and billing needed, prior customer service experience a plus. Computer experience, telephone skills, ability to work independently, attention to detail, and confidentiality are a must. The position requires a High School diploma and two years’ experience.
Requirements
Key Responsibilities:
- Verifying benefits, obtaining authorizations, and entering insurance information accurately for the individuals and families we serve at multiple locations.
- Communicate financial responsibility to individuals and their families.
- Providing information on or assisting with the completion of NH Easy Medicaid application and, or financial assessment
- Resolving coordination of benefit-related issues impacting timely reimbursement
Requirements
Requirements:
- One year’s experience working in a medical office, preferably behavioral health, obtaining insurance information, benefits, and authorizations.
- Providing excellent customer service and education to individuals regarding their financial responsibility under their insurance
- Assisting with the resolution of insurance-related concerns or denial
Education: High School Diploma
Skills and Competencies:
- Commitment to teamwork
- Self-Starter, Independent
- Time management and organizational skills are a must.
- Excellent ability to communicate effectively with co-workers, staff, clients, and community partners.
Benefits:
- Health Insurance
- Dental coverage
- Vision Coverage
- Personal Time Off (PTO)
- Extended Illness Leave (EIL)
- 7 Paid Holidays
- 403(b) Retirement Plan
- Tuition Assistance
- Short- and Long-term Disability
- Life Insurance
- Flexible Spending Accounts (FSAs) for Medical and Dependent Care
- Flexible Work Options
- Performance Bonuses
- Employee Assistance Program (EAP)
- Company Discounts
- Employee Recognition Events
- Competitive Salaries
*Supervision towards Clinical Licensure
*Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
Equal Opportunity Employer:
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Still wondering why you should work with us?
"Find your why!"
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