What are the responsibilities and job description for the Front Office Manager position at The Meritage Resort and Spa?
Front Office Manager
Salary Range $70-75k Bonus
Manages all Front Office operations to ensure outstanding guest service and financial profitability. Builds and manages teams effectively.
- Manages all Front Office operations (may include guest service and registration, room inventory and availability, PBX/communications, and bell operations.) Responsible for planning department goals and directing team members to achieve results. Provides guidance and direction to ensure overall departmental success.
- Participate in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensure staff receive any required training or attends mandatory meetings.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
- Monitor and assess service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.
- Initiates and implements up-selling techniques to promote services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Ensure staff is kept informed about policies and procedures.
- Resolves customer complaints and anticipates potential problems by reviewing and monitoring complaints, operational issues, business flow and team member performance to ensure high levels of customer satisfaction and quality.
- Follows all safety policies and procedures.
- Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy.
- Respond to emergency calls and ensure operational support areas are covered to provide excellent customer service.
- Runs and analyzes various reports to monitor customer satisfaction, occupancy, revenue, competitive situations, etc.
- Monitors and maintains the Front Office systems and equipment to ensure their optimum performance.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- Nights as needed
- Weekends as needed
Work Location: In person
Salary : $70,000 - $75,000
