Ember Steak - Server

Position Title: Server
Location: Ember Steak
Department: Food & Beverage

Summary:
Provide professional, gracious, and friendly service to all guests at Ember Steak. Ensure that each guest enjoys a high-quality dining experience through exceptional service, menu knowledge, and attention to detail. Uphold Ember Steak's standards of service and hospitality, while maintaining compliance with safety and sanitation guidelines.

Key Responsibilities:1. Guest Interaction:

• Warmly greet guests within one minute of being seated.
• Present the menu with confidence and provide detailed explanations of dishes, specials, and beverage offerings.
• Anticipate guests' needs and deliver personalized service.
• Offer recommendations, including upselling wine, cocktails, and menu enhancements.

2. Order Management:

• Take accurate food and beverage orders and ensure timely entry into the POS system.
• Confirm orders with guests to ensure accuracy.
• Collaborate with kitchen staff to manage special requests, allergies, and dietary restrictions.

3. Service Execution:

• Deliver orders promptly and ensure all items meet Ember Steak's presentation standards.
• Monitor tables to ensure guest satisfaction throughout the dining experience.
• Handle check presentations and payment processing efficiently.

4. Team Collaboration:

• Assist team members during busy service periods.
• Communicate effectively with the kitchen, expeditor, and other staff members to ensure seamless service.

5. Compliance and Side Work:

• Adhere to safety and sanitation guidelines.
• Perform side work tasks, including setting up and breaking down service stations.
• Follow cash handling, void, and comp procedures.

6. Exceptional Hospitality:

• Demonstrate a genuine sense of care and attentiveness for each guest.
• Maintain a polished appearance and professional demeanor.

Qualifications:

• Previous serving experience in a high-end restaurant or similar establishment.
• Strong menu and beverage knowledge, including wine and cocktail pairings.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tables effectively.
• Commitment to maintaining Ember Steak’s high standards of service.

Additional Skills:

• Familiarity with steps of service, including timing and pacing of meals.
• Knowledge of dietary restrictions and allergy protocols.
• Ability to upsell menu items with sincerity and confidence.

Work Conditions:

• Must be able to stand for extended periods.
• Flexible availability, including nights, weekends, and holidays.
• Ability to carry and balance multiple plates or trays safely.