What are the responsibilities and job description for the Call Center Operator position at The Meter Reading Service Corp.?
Job Overview:
As a Call Center Operator at our Meter Reading Services Company, you will be responsible for handling inbound and outbound calls related to utility meter readings, customer inquiries, billing support, and service requests.
Responsibilities:
- Answer incoming customer calls regarding meter readings, billing issues, and service requests.
- Provide clear and accurate information about usage, rates, and account details.
- Schedule meter reading appointments and follow up on service requests.
- Coordinate with field technicians to ensure timely meter readings and maintenance.
- Ensure professionalism and accuracy in all customer interactions.
Qualifications:
- High school diploma or equivalent.
- Strong communication and problem-solving skills.
- Ability to handle high call volumes and multitask effectively.
- Basic computer skills.
- Customer service orientation with a friendly and professional demeanor.
Job Types: Full-time, Part-time
Pay: $22.19 - $25.97 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: Remote
Salary : $22 - $26