Hotel Operations Manager

Hotel Operations Manager

Position Overview:

We are looking for a proactive and hands-on Operations Manager to lead and manage the day-to-day operations of two properties in Comfort, Texas. This role focuses heavily on housekeeping and facility maintenance, ensuring the property is well-maintained, clean, and operating efficiently. The ideal candidate will take a hands-on approach, often working directly with staff and performing tasks alongside them to ensure that all standards of cleanliness, guest comfort, and facility upkeep are consistently met.

Key Responsibilities:

Housekeeping Oversight and Involvement:

• Manage the housekeeping team, ensuring guest rooms, common areas, and hotel grounds are consistently clean and well-maintained.
• Inspect rooms and public spaces regularly to ensure cleanliness standards are met or exceeded.
• Assist the housekeeping team when necessary, including hands-on cleaning duties during busy periods or in the event of staffing shortages.
• Maintain an inventory of cleaning supplies and linens, ensuring that stock levels are sufficient and orders are placed on time.
• Develop cleaning schedules and checklists to ensure a thorough and systematic cleaning process.

Maintenance and Facility Management:

• Oversee all maintenance activities, ensuring the hotel property, equipment, and facilities are in good working order.
• Perform minor repairs and maintenance tasks (e.g., plumbing, electrical, HVAC, carpentry) or coordinate with external contractors when needed.
• Conduct routine inspections of the property, identifying any issues related to wear and tear, safety hazards, or required upgrades.
• Ensure that hotel grounds, including outdoor areas, are clean, tidy, and well-maintained.
• Develop a preventive maintenance plan to minimize unexpected breakdowns and repair needs.

Guest Satisfaction and Service:

• Engage with guests to ensure their needs are met, promptly addressing any issues or requests.
• Respond to guest complaints or maintenance requests, personally attending to issues if necessary to ensure quick resolution.

Team Leadership and Development:

• Lead by example with a hands-on approach, working alongside housekeeping and maintenance staff when needed.
• Train and mentor team members in both housekeeping and maintenance best practices, ensuring high standards of performance.
• Create staff schedules that meet operational demands while staying within budget.
• Encourage a culture of teamwork, accountability, and attention to detail among staff members.

Budget and Inventory Control:

• Monitor operational expenses related to housekeeping and maintenance, ensuring spending aligns with the hotel’s budget.
• Optimize costs by ensuring efficient use of cleaning supplies, utilities, and materials, without compromising quality.
• Manage supplier relationships and negotiate cost-effective agreements for maintenance supplies and services.

Health, Safety, and Compliance:

• Ensure all housekeeping and maintenance practices are in line with health and safety regulations.

Qualifications:

• Proven experience in hotel or hospitality management with a strong emphasis on housekeeping and maintenance.
• Strong hands-on skills in facility management, with the ability to perform minor repairs.
• Ability to lead and inspire a small team through a hands-on approach.
• Knowledge of housekeeping best practices, cleaning techniques, and health and safety standards.
• Experience in budgeting, inventory management, and cost control.
• Excellent problem-solving skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays, and step in to perform tasks as needed.

Preferred Experience:

• Experience managing operations in a small or boutique hotel, especially in rural or remote locations.
• Experience performing minor maintenance tasks (landscaping, electrical, plumbing, HVAC) is highly preferred.
• Familiarity with rural property challenges, including limited resources and the need for self-sufficiency.

Compensation:

• Competitive salary based on experience.
• Performance-based bonuses.
• Onsite housing available for the right candidate

Job Type: Full-time

Pay: $42,000.00 - $55,621.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• On call
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $42,000 - $55,621