What are the responsibilities and job description for the Part-Time Customer Service Agent position at The Michelle Martin Group?
Join MMG as a Part-time Customer Service Agent, the first point of contact for customers!
As a Customer Service Agent, you'll be the primary point of contact, delivering top-notch service for Paratransit customers. Your helpful communication skills and ability to solve problems quickly and efficiently will provide a positive experience for callers.
We are looking for you to work Thursdays, Saturdays, and Sundays, and fill in as needed. This is a part-time, onsite role.
Location: Norfolk, VA
Type: Part-time, Onsite (minimum 3 days a week) with at least ONE Weekend Day Availability, and fill in as needed.
**24 hours per week **
About The Michelle Martin Group (MMG):
The Michelle Martin Group (MMG) is a leading staffing and recruitment solutions provider dedicated to connecting talented individuals with rewarding opportunities across various industries. We are committed to excellence, integrity, and inclusivity and strive to make positive and intentional connections with both our candidates and clients. Join us in our mission to build healthier and stronger communities through meaningful employment opportunities.
Job Responsibilities:
- Answer inbound calls and provide excellent customer service to Paratransit customers. (NO cold calling!)
- Communicate well via phone to ensure efficient scheduling and provide updates on rides, and manifest.
- Maintain customer information within company software (call center software)
Ideal Candidate Requirements:
- Strong telephone etiquette and a drive for success
- Customer-focused and motivated demeanor
- Calm and professional demeanor
- Proficient computer skills
- Exceptional communication and active listening skills
- Ability to multitask and thrive in an ever-changing environment
- Quick problem-solving skills and a growth and solutions-oriented mindset to solve evolving work issues
Additional Qualifications (a plus!):
- 1-year related experience preferably within a call center environment
- A genuine passion for helping others and creating positive and productive experiences
- High school diploma or post-secondary education
- Bilingual skills, in Spanish, a plus
Benefits:
- Paid Training and ongoing support
- Direct Deposit
- Paid Time Off
- Competitive Pay
- Health benefits
If you’re driven and looking for a place to grow long-term, come join us!
**Reviewing applications on a rolling basis**
The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $17
