Commercial Lines Account Manager

The Mid-State Group

Commercial Lines Account Manager

Department: P&C

FLSA Status: Non-Exempt

Grade/Level: Work Schedule: Monday - Friday 8-5 EST

Job Status: Full Time

Reports To: Operations Manager

Amount of Travel Required: Less than 5%

Positions Supervised: None

POSITION SUMMARY

Manage commercial insurance programs such as general liability, property, business auto, workers comp, professional liability, Cyber, etc.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

• Prepare proposals for all lines of coverage associated with Commercial Lines new and renewal directly as agent or in assistance with Producer.
• Manage 200k book of business (revenue)
• Serve accounts with 30k-200k in premiums.
• Work with carriers such as Auto Owners, Erie, Travelers, Chubb, CNA, Philadelphia, etc.
• Work Applied EPIC or other online manage systems
• Obtain all necessary information to complete applications.
• Follow procedures to write a minimum of two lines of business for each client.
• Know the underwriting and rating procedures for each company. Provide companies with any information requested in a timely manner.
• Advise clients on additional exposures and suggest insurance needs annually at renewal.
• Assist agency with collections of premiums and proper recording in EPIC system.
• Process daily mail for assigned accounts.
• Process cancellations and endorsements as requested.
• Complete and submit change requests on company websites or on company system.
• Process telephone requests for assigned accounts.
• Accurately document all conversations, changes, revisions, etc. necessary in EPIC for prevention of errors and omissions claim.
• Review Company produced policies and endorsements for accuracy.
• Keep Producers informed of activity of insured as warranted.
• Process claim reports and system claims information as required. Assist clients and claimants in whatever it takes to settle their claim.
• Assist other Account Manager's as needed.
• Review all applications, renewal requests and endorsements for compliance with agency guidelines. Re-underwriting is a daily task and should be done continuously.
• Maintain a current level of knowledge on rates, forms and coverage changes that apply to your division.
• Participate in seminars and classes for skill and knowledge development.
• Review non-standard policies annually for eligibility for standard policy type.
• Perform additional duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s}

• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Ambition - The drive to achieve personal advancement.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written · Ability to communicate in writing clearly and concisely.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Judgment - The ability to formulate a sound decision using the available information.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Self Confident - The trait of being comfortable in making decisions for oneself.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.

SKILLS & ABILITIES

Education: HS Diploma or equivalent

Experience: One to two years related COMMERCIAL INSURANCE experience

Computer Skills

Must be proficient in Microsoft Word, Excel, and have the ability to learn other computer programs quickly, Applied EPIC experience preferred.

Certificates & Licenses

P&C License - Virginia

PHYSICAL DEMANDS

Physical Demands

Stand (O)

Walk (O)

Sit (F)

Handling / Fingering (N)

Reach Outward (O)

Lift/Carry

10 lbs or less (O)

11-20 lbs (O)

21-50 lbs (N)

51-100 lbs (N)

Over 100 lbs (N)

Reach Above Shoulder Climb (O)

Crawl (O)

Squat or Kneel Bend (O)

Push/Pull

12 lbs or less (O)

13-25 lbs (O)

26-40 lbs (N)

41-100 lbs (N)

N (Not Applicable) Activity is not applicable to this occupation.

0 (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth Perception)

WORK ENVIRONMENT

Air Conditioned, Climate Controlled

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• Do you have experience in Applied EPIC? If so, please indicate how many years of experience you have.

Experience:

• Commercial Lines Insurance: 1 year (Required)

License/Certification:

• Property & Casualty License (Required)

Work Location: In person