What are the responsibilities and job description for the Group Reservations Assistant position at The Midtown Group?
One of our prestigious museum clients is looking to bring on a group reservations assistant to support their reservations team. This individual would be responsible for the intake of large group / school reservations to tour the museum, managing a complex calendar of availabilities and supporting any supplemental needs these visiting groups may have. This role would be a long-term contract assignment that will run at least through next year. Will interview and start ASAP!
Duties :
- Responsible for processing school and group reservations using designated software, preparing, and emailing confirmation materials.
- Works with Interpretive Services Supervisors to schedule tours and programs.
- Answers calls, faxes, and mail requests in a timely and organized fashion.
- Daily, verifies that scheduled Interpretive Services staff are in place and ready to meet their scheduled groups.
- Produces monthly statistical reports related to the tours and programs scheduled and publications distributed, as requested by the museum.
- Supports the department in general administration and the logistical aspects of the program such as; room booking, scheduling meetings, preparing agenda's, note taking, and ordering supplies & materials.
- Maintains current information on the Museum's programs and facilities to provide helpful information to callers. Supports Interpretive Services staff on the floor of the museum, as needed.
- Provides clearly spoken, articulate, and courteous instructions and information to all callers and visitors.
Requirements :
The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are a small, woman-owned business certified by the Women's Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
