Our client, a highly regarded National Law Firm, is seeking a Practice Support Supervisor to join its team in either its Washington, DC, Virginia or Chicago office.
This role oversees the Firm's Paralegals, Senor Legal Assistants, Legal Assistants, and Digital Records Specialist (the "Practice Support Team"). The Practice Support Supervisor is responsible for overseeing the day-to-day workflow of the Practice Support Team, who help on client matters and administrative initiatives, and support all phases of client engagements. The Practice Support Supervisormakes day-to-day staffing decisions for the Practice Support Team and manages their workload and performance. The Practice Support Supervisor works closely with the Accounting Team to ensure time entry best practices and supports other Firm strategic initiatives. The position reports directly to the Chief Strategy Officer.
ESSENTIAL DUTIES, TASKS, AND RESPONSIBILITIES
- Supervision and Staffing of the Practice Support Team
Supervises the Practice Support Team, including assigning work, reviewing work, and monitoring processes and procedures to ensure efficiency and quality of work
Coordinates the preparation of materials requested by Timekeepers and Firm Administration, and tracks progress to ensure all assignments are completed accurately and timelyOversees Paralegals, Senior Legal Assistants, and Legal Assistants in thorough and meticulous cite checking of all legal and thought leadership documentsWorks with Human Resources and the Chief Strategy Officer to recruit, interview, and hire applicants for Paralegal, Senior Legal Assistant, and Legal Assistants positions and makes recommendations for hiring, promotion, disciplinary action, and terminationIdentifies and implements training programs for the Practice Support TeamEvaluates employee performance and resolves issues as needed; ensures appropriate documentation is provided to Human Resources for all performance related mattersAssists in analyzing and reporting on the Practice Support Team's time to assess workload, productivity, and ability to meet ongoing Firm needsMentors and supports the Practice Support TeamTracks billable and non-billable time, expenses, and other administrative tasksCoordinates with the Operations and Facilities Manager to ensure appropriate in-office support coverage for both Chicago and Chantilly officesTime Entry and BillingDevelops and delivers training on time entry best practices and provides specific matter time entry training reflecting client billing requirements
Monitors and reviews time entries and pre-bills on behalf of Client Team Leads and identifies and correct issues with time entriesOversees and coordinates submission and approval of any appeals of client time entry write-offs on behalf of Client Team LeadsMatter ManagementWorks with the Technology & Innovation Committee to identify tools and technology to assist in time entry and matter management, and leads efforts to ensure utilization of available technology solutions
Promotes the utilization of the vi by Aderant platform to increase efficiency and improve matter managementClient Work Product Quality ControlTogether with the members of the Second Level Review Committee, ensures that all significant client work product and externally facing materials undergo the Firm's second level review process
Firm Strategic InitiativesSupports the Chief Strategy Officer on projects advancing the Firm's strategic initiatives
Performs other duties as assignedSKILLS, KNOWLEDGE, AND ABILITIES
Maintains strict confidentiality in all aspects of client and staff informationExercises exceptional judgmentDemonstrates superior client service, integrity, and commitment to efficiencyExhibits willingness to take direction and communicate effectively at all levelsPossesses extraordinary attention to detail, superior command of grammar and punctuation, advanced writing skills, and meticulous proofreading skillsExcels in critical thinking and analytical tasks, with proven organizational skillsHas experience training and mentoring others in areas needing improvementManages multiple projects and priorities simultaneously with consistent, timely follow-upIs highly skilled in MS office including advanced abilities in Word, Excel, and PowerPointWorks effectively and efficiently in a fast-paced, team-oriented environmentThrives in a culturally diverse work environmentApproaches tasks with a sense of urgency, ability to manage time pressures, and acumen in anticipating the needs of internal and external clientsHas a strong and accurate sense of when to act independently versus when to consult with othersFunctions best in a high-energy, fast paced environmentHas the ability to improve quality, cost, delivery, and productivity through continuous improvement activitiesHas experience with Orion software or willingness to learn and train others in use of OrionHas docketing software experience, preferably CompuLawQUALIFICATIONS
Bachelor's degree required, higher preferred or related work experienceParalegal Certificate preferredLitigation experience required7-10 years of experience in the legal field in a litigation related roleSolid understanding of people management and litigation processes and proceduresPHYSICAL REQUIREMENTS
Occasionally lifts objects weighing up to 10 poundsFrequently reaches and grasps with arms and hands; occasionally stoops and bends; must have manual dexterityAbility to closely examine and inspect materialsAbility to identify and distinguish colorsAbility to travel as neededFrequently uses a keyboard to enter or transform words or dataWork is generally performed in a remote work environment, with an occasional requirement to work in a normal office environmentThe Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women's Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
