What are the responsibilities and job description for the Lobby Receptionist position at The Millennium Group, Where Service Matters?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Essential Duties And Responsibilities
Essential Duties And Responsibilities
- The Front Desk Personnel will provide visitors, contractors, guests, and callers with professional, courteous and prompt assistance
- Lobby Personnel will ensure security policies and procedures are strictly enforced.
- Monitor security cameras and keep the global security operation center informed of issues.
- Ensure everyone who enters the premises possesses a company badge (i.e. Employee, Temporary, Vendor, Guest Badge).
- Make sure visitors sign in using the visitor management system and complete the NDA.
- The Front Desk Personnel is responsible for notifying Employees or Contractors that they have guests waiting for them in the lobby.
- Manage facilities tickets as assigned
- Manage commute and parking related questions and concerns
- Assist with mail and other deliveries throughout the day.
- Manage Badging Program and communicate with HQ if any assistance is needed.
- Maintain all key logs and ensure lobby cabinets, doors, and lockbox are secure at the end of the day.
- Conduct Quarterly Access Control Audits
- Assist Facilities with special projects
- Flexibility to work at special events when needed.
- Other Duties as assigned
- Reliable Transportation
- Outstanding Attendance
- Customer service and/or office related experience preferred.
- Basic mathematical skills.
- Demonstrate the ability to be flexible and adapt to change in the work environment.
- Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
- Handle multiple projects at one time.
- Able to meet deadlines.
- Lifting up to 50 lbs.
- At least one year Office Experience
- 1-3 years experience with Microsoft Office Software (Word, Excel, Outlook).
- Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
- Exhibits superior verbal communication and phone skills.
- Exhibits exceptional customer service skills.
- Consistently demonstrates professional demeanor, appearance and attitude.
- Proven ability to remain calm under pressure; resilient.
- Sound judgment and problem-solving ability.
- Be able to appropriately handle confidential and highly sensitive material.
- Demonstrated ability to be flexible and adapt to an ever-changing work environment.
- Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
