What are the responsibilities and job description for the Office Service Associate (Floater) position at The Millennium Group, Where Service Matters?
Responsibilities
- Customer Service & Reception: Ensure the customer service area is always staffed and functional. Provide reception coverage and handle client interactions
- Mailroom & Office Support: Assist in all mailroom functions, including sorting, distributing, and handling mail.
- Support various office services like copy requests and work tickets during coverage or lunch breaks.
- Backup for staff: Act as a backup for all office staff functions when needed, offering flexibility in adapting to changes in duties or coverage.
- Maintains records and files
- Must have good working knowledge of postal regulations
- Must have good working knowledge of computer basics
- Perform work in a backup capacity to all staff functions
- Provide problem resolution
- May deal with difficult or irate customer periodically
- Ensures equipment is in good working order, equipment maintenance
- Interfaces with the client contact when required
- Keeps manager informed of operational efficiencies and potential problems
- May be required to work overtime periodically
- Able to set priorities
- Must be flexible to adapt to changes
- Must demonstrate leadership qualities
- Cover locations in the New York Metropolitan and/or Tri-State Areas
- Travel when need based on coverage and needs
- High School diploma or GED equivalent required.
- Ability to lift up to 50 lbs.
- 1 to 2 year experience in a mail room or experience at FedEx and/or UPS.
- Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
- Ability to appropriately handle confidential and highly sensitive material.
