What are the responsibilities and job description for the Work Intake Associate (M-F 8-5) position at The Millennium Group, Where Service Matters?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Under the direct supervision of the manager, the CDMS Associate is responsible for performing general database management in support of client operations.
Essential Duties And Responsibilities
Under the direct supervision of the manager, the CDMS Associate is responsible for performing general database management in support of client operations.
Essential Duties And Responsibilities
- Open mail using both electronic and manual opening devices
- Identify the contents of each envelope as either processable or not processable
- Prepare processable documents for scanning
- Put document pages in the correct order
- Insert admin sheets as needed
- Identify if documents are original or copies
- Fill out a batch cover sheet
- Scan documents into the company's workflow system using a desktop scanner
- Ensure that the electronic images are clear and that all pages were captured
- Release the document into the workflow system
- Store documents in batch boxes by date and batch number
- Audit batch boxes for errors before secure destruction
- Prepare electronic documents for downstream processing
- Compare electronic image to extracted data
- Correct, add, or delete data as needed
- Identify and assign the correct work processing ID
- Release the document for downstream processing
- Research
- Locate customer accounts and contracts, in multiple systems, using personal identifiers supplied by the customer.
- Read notes on accounts and contracts to determine where a document needs to be routed
- Temporary full-time position
- Monday to Friday 7AM to 4PM or 8AM to 5PM
- Requires 2 hours of overtime on the day immediately following a holiday (unless the Associate has a scheduled day off on that day)
- Voluntary overtime will be solicited if there is a business need
- High School diploma or equivalent
- Must be able to pass background check, fingerprint check and credit check
- Must be fully proficient in using the following Microsoft tools
- Outlook
- Word
- Excel - data entry
- Must be able to use multiple screens to navigate multiple systems/windows concurrently
- Must be able to type 55WPM
- Prior experience in document processing, data entry or administrative services a plus
- Good written and verbal communication skills
- Comfortable working in a fast- paced environment
- Comfortable working under a deadline
- Strong attention to details
