What are the responsibilities and job description for the Business Process Manager position at The Millennium Group?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Responsibilities
- Support customer inquiries regarding MAC, eSO technical and navigational assistance, profile activation.
- MAC operations and data entry into MaID
- Perform quality assurance and address hygiene in MaID entries.
- Handle customer inquiries on MaID/MAC issues.
- Participate in education / awareness / testing for business continuity readiness to ensure effectiveness.
- Adhere to procedures and departmental improvement guidelines as well as risk identification.
- Communicate and escalate customer issues to management.
- Ensure that all MAC requests are thoroughly reviewed and actioned as appropriate.
- Other duties as assigned
Qualifications:
- High school Diploma or equivalent
- Internship or relevant coursework in business process management, operations, or a related area is a plus, but not required.
- Basic analytical skills with the ability to understand and interpret data.
- Good verbal and written communication skills for effective interaction with team members and stakeholders.
- Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint) is required.
- Exposure to process mapping tools (e.g., Visio, Lucidchart) is a plus but not mandatory.
- Basic understanding of process improvement concepts such as Lean or Six Sigma is an advantage but not required.
- Strong attention to detail to ensure accuracy in documentation and reporting.
- Ability to work effectively in a team environment and contribute to group projects.
- Willingness to learn new skills, processes, and tools quickly.
- Good organizational skills with the ability to manage time effectively and prioritize tasks.
- A proactive attitude towards identifying opportunities for improvement and contributing to team goals.
- A basic understanding of customer service principles and a desire to support client satisfaction.
- Any relevant coursework or certifications in business process management or project management are a plus, but not required.
WATCH Where Service Matters:
Salary : $70,000 - $79,000
