What are the responsibilities and job description for the Conference Services Associate position at The Millennium Group?
Key Responsibilities:
- Responsible for daily conference room setups, tear downs, and resets according to specifications (i.e. floor layouts, table & chair sets, beverage set ups); uses judgement to escalate concerns to Conference Center Coordinator/other management.
- Collaborates continuously with Conference Center Coordinator on daily and upcoming meeting schedules and Conference Center needs.
- Maintains organized inventory of Conference Center equipment and supplies in respective storage rooms and kitchen areas (i.e. tables, chairs, power strips, beverages, and condiments).
- Tracking of numbers and volumes for monthly and quarterly reporting (set-ups, calls, emails, etc.).
- Partners with team members to ensure backup/coverage in all service areas.
- Problem solves and trouble shoots special requests and works effectively with all stakeholders.
- Reports all issues to service/facility team for work order entries.
- Performs floor sweeps daily of Conference Center.
- Provides excellent customer service.
- Other duties as assigned by management.
Qualifications:
- HS Diploma or equivalency required
- Working knowledge of office services operations
- Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams
- Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills
- Must be able to learn new skills quickly
- Flexible and able to juggle multiple, and at times, conflicting priorities
- Strong initiative required; ability to work independently with minimal direct supervision
- Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
- Exhibits superior verbal and written customer service skills
- Maintains confidentiality while working with highly sensitive materials
- Able to walk, bend, kneel, stand, and/or sit for extended periods of time
- Able to lift or move 50lbs or greater at times
Salary : $20 - $21
