What are the responsibilities and job description for the Lobby Ambassador/ Receptionist position at The Millennium Group?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Responsibilities:
- Welcome visitors warmly at the front desk, greeting, directing, and announcing them appropriately while utilizing the visitor management system.
- Operate a multi-line switchboard, accurately identifying callers' needs and connecting them to the appropriate contacts.
- Regularly update the incoming call flow guide.
- Ensure office security by monitoring access from the reception desk, issuing visitor badges, deactivating access when necessary, and maintaining accurate records of security badges for both office and building use.
- Assist with scheduling conference rooms and maintaining spreadsheets or documents related to facility functions, including upcoming meetings and space utilization.
- Support meetings and events by coordinating and assisting with room setup, space configuration, and catering arrangements.
- Respond to employee service requests via internal ticketing systems.
- Manage and stock facility-related supplies as needed.
- Handle special cleaning requests by coordinating with the janitorial service provider.
- Act as a liaison with property management for facility maintenance issues such as electrical, plumbing, and HVAC, when required.
- Receive, sort, deliver, and scan incoming mail and parcels as needed.
Qualifications:
- High School diploma or equivalent (GED).
- Minimum of 2-5 years Mail/Print services related experience preferred with knowledge of commonly used Office Services procedures.
- 1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
- Excellent customer service skills; must possess a "can do" attitude.
- Excellent communication skills both verbal and written.
- Ability to effectively work individually or in a team environment.
- Competency in performing multiple functional tasks.
- Attention to detail.
- Ability to handle mail or hand cart, as well as flatbed.
- Must be able to lift up to 50 pounds.
- Valid driver's license with a clean driving record.
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