What are the responsibilities and job description for the Office Services Associate 7:00am-4:00pm position at The Millennium Group?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
The Office Service Associate will Operate and Manage the Mailroom. Responsibilities include the following:
• Receive and Deliver incoming mail and packages
• Sort interoffice and USPS mail
• Process Accountable Mail using Bear Tracks system
• Process outgoing packages via UPS/FedEx
• Perform mail/package deliveries within the building
• Look up and research unidentified mail recipients
• Provide exceptional Customer Service and Customer Experience
• Daily input of volumes/EOM volume input
• Document daily volume reports
Office Service Associates will also serve as a resource for the concierge staff and Allstate management team. Responsibilities include the following, based on location specific requirements:
• Providing some concierge support as a backup
• Monitoring the office space
• Ensuring meeting rooms are set up
• Checking to ensure that AV and café equipment is functioning and that supplies are stocked
• Managing incoming office mail
• Respond to facilities related issues (e.g. lighting, HVAC, furniture repairs, fire extinguishers and AED replacement needs) by communicating with property manager or Allstate facilities management
• May include minor technology installations and moving of desks and equipment as needed
• Working as a team player to achieve objectives and meet defined service levels
• In Chicago, will travel between local sites as needed
Qualifications:
The Office Service Associate will be expected to have the following skills and abilities:
• Excellent customer service and people skills: Acting as the face of Client's facilities management team in the office space, engaging with employees and guests and offering helpful solutions
• Communication skills, with the ability to communicate with all levels of Allstate management
• Creative problem-solving and resourcefulness in finding solutions to new or complex problems
• Flexibility, adaptability to shift to new priorities as issues come up
• Excellent organizational skills
Salary : $16 - $19
