What are the responsibilities and job description for the Office Services Associate position at The Millennium Group?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Main Duties and Responsibilities:
- Responsible for all incoming/outgoing mail services; receive, sort, and distribute all mail, packages, and office supplies daily, ensuring that all packages and accountable mail is tracked and signed for
- Receive FedEx, UPS, and all other deliveries; logging in all tracking numbers into tracking system
- Keeps accurate records/logs of all incoming and outgoing mail and packages
- Conducts timely, efficient, and effective mail sweeps throughout various floors
- Prepare all mail and packages properly with correct postage and tracking
- Research all undeliverable or unknown mail recipients
- Stocks and restocks kitchen areas and copy stations daily; reports issues to appropriate individuals
- Maintain inventory of all necessary supplies
- Communicate effectively and professionally through speech, email, chats, and phone calls
- Provides outstanding customer service at all times, without exception
- Respond to inquiries and customer service requests with professionalism and expediency
- Assists/backs up other team members when needed
- Other duties as assigned by management
Qualifications:
- HS Diploma or equivalency required
- Working knowledge of mail/distribution basics or office experience equivalent
- Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams
- Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills
- Must be able to learn new skills quickly
- Flexible and able to juggle multiple, and at times, conflicting priorities
- Strong initiative required; ability to work independently with minimal direct supervision
- Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
- Exhibits superior verbal and written customer service skills
- Maintains confidentiality while working with highly sensitive materials
- Able to walk, bend, kneel, stand, and/or sit for extended periods of time
- Able to lift or move 50lbs or greater at times
