What are the responsibilities and job description for the Assistant Venue Manager position at The Millhaven?
JOB TITLE : Assistant Venue Manager
DEPARTMENT : The Millhaven
SUPERVISOR : Dee Mitchell - Director of Operations and Lead Design
From the women-owned and operated business that brought you the luxury event venue and bed & breakfast, Greencrest Manor, and floral and event designer, Modern Day Collective, we are proud to welcome you to our newest endeavor in the charming town of Marshall, Michigan.
While the Mill is a nod to the historic grain elevator on our property, we also like to think that we have a little more grit than most by bringing with us the experiences that can only come from the implementation of hundreds of weddings and events over the last two decades. By embracing all aspects of hospitality and doing so with artistry and excellence, our team is fully prepared and capable of offering you a Haven to celebrate with your most cherished friends and family.
GENERAL JOB DESCRIPTION
As the Assistant Venue Manager at The Millhaven, you will play a critical role in overseeing the diverse operations of our hospitality venue. Engaging in various types of events, this role offers a unique and fulfilling career for those who are passionate about hospitality, community, design, and event management.
MAJOR DUTIES AND RESPONSIBILITES
Managing Event Logistics and Operations
1. Assist in managing inquiry emails from potential clients.
2. Assist in scheduling tours of potential clients.
3. Performing tours for potential clients.
4. Assist in new client bookings (proposals and contracts).
5. Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
6. Create wedding timelines for couples.
7. Greet and direct all vendors.
8. Communicate with all vendors regarding set ups.
9. Up-sell products and services throughout event process.
10. Develop new revenue generation during season for community events.
11. Assist with new business development. 1
12. Take initiative to use his / her experience to improve service performance according to his / her evaluation of the issue and resolution.
13. Assist in conducting formal pre / post-event meetings with client and / or staff.
Day of Services
1. Be an advocate for the couple, keeping them calm under pressure and assisting with any issues that arise throughout the day.
2. Oversee ceremony & reception set ups.
3. Execute all day-of operations for the wedding, which includes delegation of tasks to venue staff.
4. Set-up of client's day-of decor items and stationery pieces.
5. Assist the wedding party and family with any needs, questions, or concerns.
6. Ensure end-of event arrangements are made for gifts, guestbook, heirlooms, toasting flutes, etc.
MINOR DUTIES AND RESPONSIBILITIES
1. Basic Housekeeping of the venue spaces.
2. Supervising ground and garden upkeeping.
3. Ordering of supplies and office needs.
4. Capturing behind-the-scenes photo and video content for social media strategy as needed.
5. Attend industry events and networking functions.
6. Generate reports on venue performance, including attendance, customer feedback, revenue, etc.
QUALIFICATIONS FOR THE JOB
Education :
Preferred four-year degree in hospitality and / or event management, or equivalent industry experience.
Experience :
Demonstrate a minimum of 1 year of experience in sales, hospitality, event management, or related fields. Showcasing a comprehensive understanding of venue and event operations. Demonstrated familiarity with the latest industry trends and best practices - enabling strategic planning.
Other :
1. Must have reliable transportation with a clean driving record.
2. Must be 21 years of age or older.
KEY COMPETENCIES
Leadership
Event Management
Communication
Time Management
Self Starter
Problem Solver
PHYSICAL REQUIREMENTS
Must be able to lift 50 pounds.
Must be able to stand for long hours on event days.