Operations Manager

Description

HISTORY of this Job :

I posted a Service Manager role originally; The candidate was offered an Operations Manager role; Closed the SM role and opened this job and moved the candidate into this req. Jim Mc. 1 / 17 / 25

Job Summary

The Operations Manager will be responsible for managing all aspects of operations and service delivery and the overall financial performance of the self-perform service branch across the assigned territory.

Key Job Responsibilities

• Communicates job expectations, plans, monitors, and appraises job results.
• Prioritize repairs and have quick decision-making skills.
• Work with staff to reduce customer down time.
• Develop a culture of safety that meets or exceeds the company’s high standards.
• Recruit and train high-quality technicians.
• Maintain a high standard of quality customer repairs and customer service.
• Initiates, coordinates, monitors and enforces systems, policies and procedures.
• Resolves personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
• Initiates and fosters a spirit of cooperation and team work within and between departments.
• Answering questions and responding to requests by internal and external customers.
• Maintains safe, clean and organized work environment(s) by educating and directing personnel on the use of all control points, equipment and resources.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Facilitates mentor training for individuals that will be responsible to help train new employees.
• Must develop thorough knowledge of the Company’s operating standards, policies, directives, and safety instructions pertaining to the assignment.
• Assist with monitoring technician WIP reports and ensure limited hours remain for EOM.
• Other duties as assigned by supervisor.

Key Performance Measurements

Requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC / DC power in the work environment.