What are the responsibilities and job description for the Cage Assistant Manager position at The Mint Gaming Hall Cumberland?
BIG BENEFITS OF WORKING AT THE MINT:
- Salary $47,500 Annually DOE
- Weekly Pay
- Up to $2000 in bonuses your first year
- Competitive Health, Dental and Medical Benefits starting at $30/week
- Fully paid company life insurance
- 401K with Company Match
- FSA/HSA
- We have BIG FUN
JOB RESPONSIBILITIES:
- Consistently communicates operational information and updates based on shift worked to keep all Cage management informed.
- Reads all internal memos and huddle sheets before the shift to stay informed and conducts Team Member huddles at the request of the Cage/PC Manager.
- Ensures the proper opening, closing, and balancing of all Cage assets and communicates any issues or concerns immediately with the Cage/PC Manager and/or the Director of Cash Operations.
- Assists the Cage/PC Manager, by conducting transaction verifications to avoid discrepancies, and ensure procedural compliance.
- Recommends procedural changes to the Cage/PC Manager when necessary and assists in the communication of any updates/changes with all Team Members.
- Addresses machine and/or equipment and/or software malfunctions and reports any discrepancies to the Cage/PC Manager and/or Director of Cash Operations immediately. May conduct minor repairs only to ensure workflow.
- Possesses a thorough knowledge of cage equipment operation and assists Team Members in the absence of the Cage/PC Manager.
- Responsible and accountable for compliance with all key control standards while on duty. Immediately reports any issues, concerns, or needs for assistance to the Cage/PC Manager and/or the Director of Cash Operations.
- Provides training to other Team Members at the request of the Cage/PC Manager and/or the Director of Cash Operations.
- Executes the shift schedule as provided by the Cage Manager shift to shift.
- Informs Cage/PC Manager and/or Director of Cash Operations of any infractions of company or department policies and/or procedures immediately.
- Is highly skilled in all aspects of the Cage/Player’s Club and ensures the effective enrollment of new members, accurate input of player information into the database in accordance with our data input standards, and the issuance of Player’s Club Cards.
- Is diligent in offering guests a membership in the Cage/Player’s Club and assists the Cage/PC Manager in setting the expectation for the Cage Cashier/Guest Service Team Members.
- Actively supports all efforts for capturing guest email and phone information at the time of sign up and confirming the accuracy of the information with each guest interaction among the Cage Cashier/Guest Service Team Members.
- Assists in the reprinting of the Player’s Club Cards for those guests who forgot their card or misplaced it.
- In the absence of the Cage/PC Manager, is capable to initiate, track, and report the results of Player’s Club Card sign-ups to include enrollment, email capture and phone capture at the Cage/Player’s Club.
- In the absence of the Cage/PC Manager, provides accurate and timely Player’s Club Card sign-up information when requested by the Director of Cash Operations or Senior Leadership of the property.
- Monitors the flow of work at the Cage/Player’s Club to ensure timely and efficient service is consistently provided to the guest.
- Evaluates Player’s Club member status and issues complimentary amenities based upon established Company guidelines.
- Support the Cage Cashier/Guest Service Team Members in assisting guests, players, and gaming hosts in a timely and professional manner.
- Addresses guest complaints and inquiries in a timely, professional, and courteous manner.
- Capable at utilizing all players tracking and associated software to support the integrity of the player database.
- Always informed of current and upcoming promotions, special events and direct mail initiatives and ensures all Cage Cashier/Guest Service Team Members are held to the same standard.
- To provide BIG Service to internal guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
- The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
- The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintain regular attendance at scheduled shift and staff meetings.
- Maintain professionalism and a friendly and approachable demeanor throughout the workday.
- Maintain all appearance standards in accordance with established uniform and appearance guidelines.
- Inform manager on duty of any irregularities and unusual situations when they occur.
- Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
- Is honest in all interactions and displays a high degree of integrity.
- Ability to work independently with little to no supervision or as part of a team is required.
- Must be and remain compliant with all legal or company regulations for working in the industry.
EDUCATION AND EXPERIENCE:
- High school diploma or general education degree required.
- 1 – 3 years related experience required. Previous Cage/Players Club or Guest Services experience is preferred.
- Must be 21 years of age or older.
- Must pass all required pre-screening and background checks.
- Internal candidates must meet the eligibility requirements as outlined in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid Kentucky gaming/racing license.
The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
Salary : $47,500
