What are the responsibilities and job description for the Count Manager position at The Mint Gaming Hall Cumberland?
BIG BENEFITS OF WORKING AT THE MINT:
- Salary $47,500 Annually DOE
- Weekly Pay
- Up to $2000 in bonuses your first year
- Competitive Health, Dental and Medical Benefits starting at $30/week
- Fully paid company life insurance
- 401K with Company Match
- FSA/HSA
- We have BIG FUN
JOB RESPONSIBILITIES:
- Assists the Director of Cage Operations in the development and implantation of Money Room instructions, policies and procedures.
- Secures and protects the assets of The Mint Gaming Hall at Kentucky Downs.
- Supports the Direct of Cash Operations with interviewing, training, developing, measuring performance, discipling, and/or scheduling department staff as assigned.
- Immediately investigates and reports any monetary or procedural discrepancies to the Director of Cage Operations.
- Assists the Director of Cage Operations by conducting regularly scheduled Team Member huddles to advance communication with Team Members and ensure the staff is knowledgeable of property amenities, promotions, and special events.
- Consistently communicates operational information with the Cage Manager or above, other departmental staff, supervisors, and managers.
- The ability to develop and maintain professional, trusting, and positive working relationships with other managers, supervisors, staff, coworkers, guests and vendors.
- The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
- Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
- Observes and reports on the performance of the Count Team to the Cage Manager or above.
- Verifies the accuracy of all Money Room equipment and ensures all necessary materials are in place.
- Determines the order the cash drop boxes, and voucher cassettes will be opened and counted.
- Responsible for obtaining the access card and the keys of the corresponding count area.
- Authorizes all entries and exits to the Money Room upon Surveillance confirmation.
- Controls and oversee the transportation of all money and paperwork within the Money Room.
- Oversee all emergency related procedures and implements if needed.
- Prepares and signs any incident or discrepancy report related to the count or collection.
- Check all Money Room paperwork for accuracy and sign upon confirmation.
- Reports any equipment malfunctions for further maintenance, while continuing to assist guests in the event of a minor malfunction of a terminal.
- Refers any major equipment malfunctions to the Cage Manager or above in a timely manner.
- Authorizes the transfer of cash to the safe area.
- Has a thorough knowledge of all Money Room equipment and operations and trains Count Team Attendants as directed by the Director of Cage Operations or above.
- Responsible and accountable for all keys issued while on duty.
- Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, and remaining calm and professional when dealing with guests that are difficult or upset.
- Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintains regular attendance at scheduled shift and staff meetings.
- Maintains professionalism and a friendly and approachable demeanor throughout the workday.
- Assists with training/mentoring of new Team Members as requested.
- Maintains all appearance standards in accordance with established uniform and appearance guidelines.
- Inform manager on duty of any irregularities and unusual situations when they occur.
- Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
- Is honest in all interactions and displays a high degree of integrity.
- Works independently with little to no supervision or as part of a team is required.
- Must be and remain compliant with all legal or company regulations for working in the industry.
EDUCATION AND EXPERIENCE:
- High school diploma or general education degree required
- 1 year of previous experience working in high volume, fast-paced money room environment is preferred
- Must pass all required pre-screening and background checks.
- Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid Kentucky gaming/racing license.
- Must be 18 years of age or older
The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
Salary : $47,500
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