What are the responsibilities and job description for the Gaming Ambassador position at The Mint Gaming Hall?
BIG BENEFITS OF WORKING AT THE MINT:
- Wage: $11.50 per hour tips
- Weekly Pay
- Up to $2000 in bonuses your first year
- Competitive Health, Dental and Medical Benefits starting at $30/week
- Fully paid company life insurance
- 401K with Company Match
- FSA/HSA
- We have BIG FUN!
- As a BIG Service Ambassador consistently delivers an exceptional guest experience throughout the shift.
- Anticipates guest’s needs and is intentional in establishing a rapport with all guests.
- Observes and maintains contact with guests within an assigned section of the gaming floor and enhances the guest experience through the service provided.
- Knowledgeable of the membership benefits of the player’s loyalty program and the importance of the guest playing with their card.
- Capable of answering guest inquiries about the player’s loyalty program and willing to ask for assistance when necessary.
- Is vigilant in identifying guests not playing with a loyalty card and approaching them in a friendly and helpful manner to encourage the use of the card.
- Takes the initiative to offer a player’s loyalty card to non-members and execute the sign up.
- Assists in the reprinting of the player’s loyalty card for those guests who forgot their card or misplaced it.
- Initiates, and accurately verifies jackpot payouts.
- Performs currency exchanges and other cash transactions with the highest attention to detail.
- Performs minor repairs on gaming terminals, including bill validator and printer jams, as needed.
- Provides guest assistance in the event of a minor malfunction of a terminal and requests assistance for malfunctions requiring advanced technical skills.
- Ensures optimum terminal operation and minimal terminal down time by immediately reporting any malfunctions to the supervisor.
- Responsible and accountable to comply with all key control policies and procedures.
- High school diploma or general equivalency diploma (GED) preferred.
- Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
- Must be 21 years of age or older.
- Must pass all required background checks.
Salary : $10 - $12
