Warranty Manager

Position: Superintendent MasterCare

Location: Hilton Head, SC

Build your future at Minto!

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

Your offer will include:

• Competitive salary
• Annual bonus benefits within 1 month 401K matching 3 weeks’ vacation
• Tuition reimbursement
• Employee recognition platform – Be rewarded by your colleagues for your contributions!
• Many exciting career opportunities

Purpose:

The Superintendent, MasterCare is responsible for completing all assigned warranty and customer service issues according to quality standards, while adhering to budgets. The result provides the level of service required to achieve the established customer satisfaction goals.

In this role, you will:

Scheduling

• Schedule appointments with homeowners to review requests.
• Determine warrantable and maintenance items during onsite review; inform customer.
• Review warrantable items and set completion time frames; inform homeowner.
• Schedule all items with subcontractors within warranty cycle time.
• Communicate service work schedule and completion to homeowners.
• Attend homeowner’s home with contractors as workload allows.
• Verify completed work with homeowner; ensure satisfaction.
• Obtain necessary paperwork and homeowner’s signature after completion.
• Produce an accurate weekly schedule of appointments and work.
• Troubleshoot post-close, in-warranty, and out-of-warranty issues; provide technical assistance and feedback.

Contractor Management

• Work with MasterCare Coordinators to ensure all contractors have a written work order and understand the work
• to be performed prior to arriving at the homeowner’s home.
• Work with MasterCare Coordinators to confirm all scheduled appointments at least one day prior to the homeowner’s appointment.

Customer Relations

• Maintain professionalism and courtesy with homeowners; manage calls and interactions professionally.
• Set and communicate expectations using the Homeowner Manual and Warranty guidelines; confirm appointments in advance.
• Respond to customer contacts promptly; document all communications and explain satisfaction measurement processes.
• Achieve customer satisfaction goals; demonstrate home system operations and conduct orientations.
• Be available for emergency service calls after hours and weekends as needed.

Cost Control

• Authorize payment only after verification of quality, 100% complete, and homeowner satisfaction.
• Resolve any questions or problems regarding Invoices and payments with the appropriate parties.
• Ensure all contractors perform warranty work either at no charge or at an agreed upon price prior to commencing
• work.

Material Management

• Ensure material deliveries are accurate regarding quantity and quality. Handle any discrepancies at time of
• delivery or within 48 hours.
• Ensure the proper storage of materials to prevent damage and theft.
• Ensure material is delivered prior to commencement of work

We would like you to have:

Skills, Knowledge, and Abilities

• Basic knowledge of national and local building codes.
• Basic technical knowledge.
• Current knowledge of company and division policies and procedures.
• Effective human relation skills; empathy; effective communication; conflict resolution skills and ability to exhibit appropriate leadership.
• Knowledge of water Intrusion, mold, and mold prevention and remediation.
• Must possess a valid in-state driver’s license and reliable vehicle.
• Proficiency with Microsoft Word, Outlook, and Excel.

Education

• High School Diploma or Equivalent is required.

Experience

• 2 years of relevant work experience in residential or commercial construction is preferred

Our future is better together. Apply now and join us!

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

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