What are the responsibilities and job description for the Insurance- Commercial Lines Customer Service Representative position at The Misch Group?
Commercial Lines CSR
Independent insurance broker is seeking a Commercial Lines CSR to service and manage a book of commercial lines accounts. The Commercial Lines CSR will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position will be responsible for providing timely and professional day-to-day client service working closely with the assigned Producer.
Responsibilities:
Account Management from A-Z.
Holistic and consultative approach to customer service.
Working knowledge of Property and Casualty accounts
Research and compile answers to client policy and coverage questions
Ability to market/quote new business and account renewals obtaining competitive coverage/cost ratios for the client.
Experience with multiple carrier underwriters and online rating portals
Identify, compile and manage information regarding account renewals.
Qualifications
Min of 2 years of insurance industry experience related to servicing small to medium commercial accounts
Property and Casualty license
Experience with EPIC preferred
CIC, CPCU, or other insurance designations are desirable but not required.
Knowledge of Insurance and/or Brokerage business
Technical knowledge of product area or industry
Ability to provide consultation and expert advice to management on risk management issues.
Knowledge of computer software packages, including Microsoft Office (Word, Excel, Outlook, Teams)
Professional verbal and written communication skills
