What are the responsibilities and job description for the Conference Sales Manager position at The Mission Inn Hotel & Spa?
Job Description
The Conference Service Manager is responsible for achieving ongoing guest satisfaction and team goals of the Department. As a Mission Inn the Conference Service Manager (CSM) is responsible for detailing and coordinating events after a group contract has been executed and turned over to the CSM by the sales team. The requirement of the position includes, but is not limited to:
The Conference Service Manager’s main function is to provide the service of any previously booked groups and or special events as assigned by the Sales Managers. The CSM meets and exceeds the financial goals as assigned by the DOSM. The CSM is responsible for adhering to all of Mission Inn’s operating procedures and policies.
MAJOR RESPONSIBILITIES:
1 Coordination of Sales bookings business as directed by the Sales Managers
2 Respond to all clients accurately, in a timely fashion and in a professional manner.
3 To type correspondence, reports and necessary forms i.e. BEO’s, as well as prepare proposals or other letters as directed
4 Contact and provide appropriate follow-up on all banquet signed and contracted business within 24 hours of receiving a turnover from the Sales Manager. Secure all guarantees.
5 Responsible for communicating with the various departments to ensure that the event and related functions are executed to exceed the client’s expectations.
6 Maintains well documented, accurate, organized and up-to-date file management in order to serve clients and Mission Inn in the most expedient, organized and knowledgeable manner.
7 Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interaction.
8 Work with Sales Managers to achieve the required goals.
9 Exhibits a positive and involved team attitude to all Departments and maintains open communication with coworkers
10 Meet with and conduct site tours for detailing purposes for upselling events as needed
11 Displays a neat, clean and business-like appearance at all times
JOB QUALIFICATIONS:
Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy
The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.
We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.
Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances. We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.
The Conference Service Manager is responsible for achieving ongoing guest satisfaction and team goals of the Department. As a Mission Inn the Conference Service Manager (CSM) is responsible for detailing and coordinating events after a group contract has been executed and turned over to the CSM by the sales team. The requirement of the position includes, but is not limited to:
- A working knowledge of the practices and procedures of banquet sales, food and beverage and hospitality professions
- Ability to effectively communicate with the DOSM, Sales Managers, Other Departments and Guests
- Coordinate with prospective group clients.
- Selling to prospective clients to meet and exceed financial goals
- Upselling to existing clients to meet and exceed financial goals
- Detail programs and deliver flawless events to Guests, Associates and Owners by providing complete customer satisfaction.
The Conference Service Manager’s main function is to provide the service of any previously booked groups and or special events as assigned by the Sales Managers. The CSM meets and exceeds the financial goals as assigned by the DOSM. The CSM is responsible for adhering to all of Mission Inn’s operating procedures and policies.
MAJOR RESPONSIBILITIES:
1 Coordination of Sales bookings business as directed by the Sales Managers
2 Respond to all clients accurately, in a timely fashion and in a professional manner.
3 To type correspondence, reports and necessary forms i.e. BEO’s, as well as prepare proposals or other letters as directed
4 Contact and provide appropriate follow-up on all banquet signed and contracted business within 24 hours of receiving a turnover from the Sales Manager. Secure all guarantees.
5 Responsible for communicating with the various departments to ensure that the event and related functions are executed to exceed the client’s expectations.
6 Maintains well documented, accurate, organized and up-to-date file management in order to serve clients and Mission Inn in the most expedient, organized and knowledgeable manner.
7 Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interaction.
8 Work with Sales Managers to achieve the required goals.
9 Exhibits a positive and involved team attitude to all Departments and maintains open communication with coworkers
10 Meet with and conduct site tours for detailing purposes for upselling events as needed
11 Displays a neat, clean and business-like appearance at all times
JOB QUALIFICATIONS:
- Requires proficiency on the computer using basic software i.e. Delphi, Word, Excel
- Strong typing skills
- Strong customer service skills
- Strong organizational skills
- Accurate work practices
- Friendly demeanor and positive attitude
- Required 12th Grade mathematics, spelling and reading skills
- Requires ability to hear, speak, read and write English fluently
- Strong organizational skills
- Effective verbal communication
- Previous Catering experience preferred
- Previous Management experience
- Conduct pre-planning visits
- Arrange and conduct menu tastings
- Participate in venue sets and supervision of the event
- Follow strict safety guidelines
- Scheduling of Vendors to accommodate client needs and requests
Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy
The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.
We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.
Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances. We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.
