What are the responsibilities and job description for the Client Advocate position at The MJ Companies?
Provide outstanding customer service that impacts clients across multiple industries by supporting day-to-day operations and working with out client-facing team.
ESSENTIAL FUNCTIONS
- Work together with the Account Manager and Client Executive to service clients
- Assist with review of contracts for accuracy of policy details
- Review Benefits Open Enrollment information for accuracy of information
- Provide day-to-day customer service to clients
- Assist Client Executives and Account Managers in retention of existing clients
- Work with health risk management team in the analysis of claims information and development of additional value-add reporting including but not limited to Benefit Informatics
- Gain working knowledge of functionality of resource tools
- Assist in maintenance of client management system
- Prepare and distribute Request for Proposal (RFP) packets for all lines of group insurance coverages including medical, dental, vision, life, disability and other ancillary lines of coverage
- Work in Excel to prepare renewal information for clients
TECHNICAL FUNCTIONS
REQUIRED EXPERIENCE
REQUIRED EDUCATION / CERTIFICATION
JOB LOCATION
Phoenix, Indiana
