Customer Support Specialist - General Interest

The Mom Project is excited to support their partner, a MI based automotive client, with their upcoming contract based hiring needs.

Please note this is a general interest posting. If this role sounds like it could be a match for what you’re seeking, we want to hear from you! Please complete our short application and we will contact you accordingly for roles and locations that fit your profile.

Typical Locations/Schedule

• Hybrid - in Warren, MI or Detroit, MI with at least 3 days/week on-site.
  
  

The main function of a Customer Support Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Support Specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Call center service agents may be inbound, outbound or a combination of both.

Responsibilities

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  
  

Qualifications

• Bachelor's degree preferred
• 8-10 years customer service related experience required.
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.
  
  

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.