Customer Support Specialist

A partner of The Mom Project in the automotive industry is seeking a contract Customer Support Specialist to help support their business needs. This role is onsite in Detroit, MI.

The main function of a Customer Support Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Support Specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Call center service agents may be inbound, outbound or a combination of both.

Responsibilities

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  
  

Qualifications

• Bachelor's degree preferred
• 8-10 years customer service related experience required.
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.
  
  

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.