IT Field Support Engineer (Windows/Linux Systems/Basic Networking)

• Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***
  
  

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking an IT Field Support Engineer (Windows/Linux Systems/Basic Networking) on a contract basis to support our Customer's business needs. This role is onsite in Raleigh/Durham, NC.

The IT Field Support Engineer is an onsite position responsible for supporting hardware and software for engineering, manufacturing lines and corporate users by utilizing best practices as defined and facilitated by the IT Support Services, Infrastructure, Security, and Network departments. The scope of support includes computers, printers, operating systems, infrastructure, AV, network switches and various software used to support business functions engineering and manufacturing process.

This is a 40-hour role to support the Raleigh and Chapel Hill offices, approx. 100 users total. Both sites will be consolidating into 1 site in Durham by mid 2025. Typical shift is Mon-Fri 8am-5pm with occasional overtime, weekend, and on call support as required by the business or management.

Responsibilities

• Respond onsite to requests for IT assistance directly from site users or as escalated from Tier I or II support. This includes entering manufacturing areas, labs and cleanrooms while adhering to guidelines and requirements
• Be part of a 24x7x365 on call rotation and/or provide after-hours support as needed
• Document, follow, and maintain processes, best practices, knowledge bases, and training materials
• Support all manufacturing IT needs including software, computers, printers, infrastructure, and other 3rd-party hardware
• Manage or participate in various assigned projects as needed
• Ensure company and departmental goals are met completely and on time
• Communicate with management to provide timely reporting of issues, status, and resolutions
• Coordinate with Business Applications, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
• Support core domain services such as DHCP, DNS, Group Policy, Azure, etc. in an Active Directory environment
• Use system imaging infrastructure to build and deploy new computers
• Install, configure, and setup hardware and software, troubleshoot issues
• Conduct and maintain inventory counts to ensure accuracy and compliance with processes
  
  

Qualifications

• At least 3 years’ experience in a customer-facing role supporting a Windows operating system computing
• Demonstrable troubleshooting skills using a methodical approach
• Well-developed customer service, time management, and organizational skills
• Excellent communication skills both verbal and written including grammar, spelling, punctuation, and formatting for readability
• Attention to detail when following instructions and writing documentation
• Strong knowledge of Microsoft Operating Systems required
• Strong knowledge of Linux Operating Systems required
• Experience supporting an Active Directory environment and various business applications
• Understanding of Organizational Units (OUs), Group Policy Objects (GPOs), Distribution and Security Groups
• Ability to repeatedly lift 50 lbs. to workbench/desk top height
• Weekend and non-business hours support required as needed
• Relevant certifications such as CCENT or higher, various MCITP, Security , A , and ITIL are desired
• Working knowledge of Poly/Zoom Audio Visual communications and hardware is desired
• Should be flexible and able to complete projects outside normal daily duties as needed
• Functional familiarity with SCCM, Zoom, Exchange Online, and Microsoft 365 administration is desired
• Experience working in a manufacturing environment and/or cleanroom protocols is a plus
• Experience supporting Qualified systems and execution IQ/OQ tasks is a plus
• Reliable transportation is required (Worker needs to have personal vehicle)
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.