What are the responsibilities and job description for the Legal Secretary/Receptionist position at The Mom Project?
Role Type: Full-time, temp to perm role
Location: Candidate must be willing to travel to our office in Des Plaines, IL to be considered as this is an in office role
Hourly rate: $25- $28/hour
Core Responsibilities
Location: Candidate must be willing to travel to our office in Des Plaines, IL to be considered as this is an in office role
Hourly rate: $25- $28/hour
Core Responsibilities
- Manage large amounts of incoming calls and treat each caller with respect and empathy
- Build sustainable relationships and trust with clients through open and interactive communication
- Provide accurate, valid and complete information by using our firm’s case management software.
- Handle client’s stressful situations, provide appropriate solutions and alternatives, and properly direct calls to the appropriate attorney.
- Log customer interactions using our case management software.
- Scan and route documents to the appropriate case using our case management software
- Ask questions when unsure of our processes
- 1-3 years as a proven administrator/receptionist or alternatively, be highly organized, goal-oriented and willing to learn legalese to adapt to our industry.
- Legal experience is a huge bonus
- Arriving at work on time is important, i.e. 9:00am.
- Must proofread and correct documents – electronic and paper – before documents leave our office
- Empathetic and compassionate phone contact handling skills and active listening
- Familiarity with personal injury law and workers’ compensation law and practices is a bonus
- Client-oriented and ability to adapt/respond to different personalities of clients
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Health Insurance (PPO or HMO)
- Policies - Parental leave within discretion.
- Retirement plan/401(k) plan with employer partial matching
- If you have read this far, let us tell you our law firm is non-toxic and a wonderful atmosphere to work in.
- There is no screaming, no yelling, no egos, and our firm acts in a professional manner.
- We are very team-oriented and work well together.
- We are looking for a candidate who wants to join a team and perform their role accordingly.
- We also reward hard work and effort and accommodate people who want new challenges.
- We do not pigeon-hole employees and upper management values input from all employees.
- We encourage employees to ask questions
Salary : $25 - $28
