What are the responsibilities and job description for the Non-Technical Data Analyst (Hybrid - Warren, MI) position at The Mom Project?
A partner of The Mom Project in the automotive industry is seeking a contract Data Analyst to help support their business needs. This role is a hybrid setup (3 days onsite and 2 days remote/week) in Warren, MI.
Reponsibilities
Reponsibilities
- Identify process improvement and waste reduction areas
- Help manage the implementation of all change requests and enhancements to the Global Warranty Management System (GWM)
- Manage the sustainability of GWM system
- Raise/track/escalate IT tickets to correct identified issues, or implement enhancements
- Work with the Dealer Business Center (DBC) to resolve warranty claim rejects
- Maintain Tables/Data in SAP
- Work with SAP to resolve dealer claim rejections
- Create and Analyze Reject Report to Identify areas that need GMLID update
- Work with the Labor Time Activity Group to resolve labor time guide (LTG) issues
- Global Focus
- Perform daily updates to the Labor Information System (GMLID)
- Performs other related duties and assignments as required
- Bachelor's degree in any field
- At least 2 years applicable experience required
- Ability to perform daily updates to the Labor Information System
- Ability to work with the Dealer Business Center (DBC) to resolve warranty claim rejects
- Self-Starter who still can work well with a team
- Ability to work off hours to support Global Business Partners as required
- Continuous improvement experience desired
- Automotive Knowledge
- Vehicle Dealership Experience
- Knowledge of Field Service Operations, Aftersales
- Ability to manage unique, unusual and difficult problems and situations
- Excellent Planning and Organizational Skills
- Demonstrated commitment to customer focus
- Strong analytical ability, communication and interpersonal skills required to build relationships with team members.
- Demonstrated ability to manage multiple and difficult projects and assignments with high level of autonomy and accountability for results
- Strong oral & written communication skills
- Strong computer skills
- Ability to work off hours to support Global Business Partners as required
