What are the responsibilities and job description for the Platform Implementation Specialist (Remote - EST Hours) position at The Mom Project?
Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.
We are seeking a Platform Implementation Specialist on a contract basis to help support our Customer’s business needs. This role is 100% remote in one of the following locations: NYC and San Francisco (priority), Phoenix, Los Angeles, Denver, and Chicago.
The Platform Implementation Manager (PIM) Team is looking for a Platform Implementation Specialist to own and manage all customer-facing components of the Online Ordering merchants’ onboarding and implementation. This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle. Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering. Occasionally, you’ll create and deliver collateral for merchants to optimize their business and leverage growth-product functionality better. You’ll work cross-functionally supporting the sales team to drive merchant satisfaction and with the Strategy & Operations team to share merchant feedback to improve processes and product offerings. You will report to the Associate Manager, Strategy & Operations, and work within the Commerce Platform organization. This primarily remote role close to one of the corporate hubs for easy co-working and collaboration across the team on occasion.
Responsibilities
Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Benefits include: Medical, Dental, Vision, 401k.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
We are seeking a Platform Implementation Specialist on a contract basis to help support our Customer’s business needs. This role is 100% remote in one of the following locations: NYC and San Francisco (priority), Phoenix, Los Angeles, Denver, and Chicago.
The Platform Implementation Manager (PIM) Team is looking for a Platform Implementation Specialist to own and manage all customer-facing components of the Online Ordering merchants’ onboarding and implementation. This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle. Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering. Occasionally, you’ll create and deliver collateral for merchants to optimize their business and leverage growth-product functionality better. You’ll work cross-functionally supporting the sales team to drive merchant satisfaction and with the Strategy & Operations team to share merchant feedback to improve processes and product offerings. You will report to the Associate Manager, Strategy & Operations, and work within the Commerce Platform organization. This primarily remote role close to one of the corporate hubs for easy co-working and collaboration across the team on occasion.
Responsibilities
- Drive merchant onboardings & implementations with clear, concise communication.
- Deliver strong presentations and handle merchant frustrations with grace and support.
- Train merchants on the Online Ordering product and functionality.
- Create merchant collateral to improve their training and product usage.
- Become a product expert and cross-functional subject matter expert on Online Ordering.
- Collaborate and support the sales team with their merchant implementation challenges.
- Share product and operations feedback with the team on a regular basis to share the team’s trajectory and product offerings.
- Meet the team's high bar of internal and external service and timeline goals.
- Highlight opportunities for leadership to improve team workflows and merchant success.
- Be able to achieve immediate results and adapt to an evolving work environment.
- Look for ways to improve and want to shape the direction of the company.
- Bachelor’s degree or equivalent work experience
- 3-5 years of work experience in onboarding, implementation, project management and/or account management
- Able to complete tasks accurately, effectively, and on time with superb attention to detail
- Experience working successfully cross-functionally with individual contributors
- Excellent external and internal customer presentation skills
Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Benefits include: Medical, Dental, Vision, 401k.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
