Support Operations Analyst (Hybrid - Mountain View, CA)

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking a Support Operations Analyst on a contract basis to support our customer’s business needs. This role is a hybrid in Mountain View, CA.

Responsibilities

• Collects and analyzes data to evaluate operations and processes and to facilitate complex decision-making.
• Follows established modeling and evaluation methodologies to determine the effectiveness of current operational activities, isolate problem areas and develop solutions.
• Tests and validates models and results.
• Prepares reports that outline and rank proposed solutions and present a range of possible alternatives.
• Collaborates regularly with other functions supporting sales
• Coordinate with Marketing and Sales the creation of Campaigns (cadence, lead upload, and supporting material uploads)
• Data manipulation: Monitor, investigate, and analyze multiple kinds of data sets to provide a complete picture of sales campaigns and sales activities.
• Support the launch and maintenance of sales processes which drive efficiency and effectiveness
• Using a combination of MS Excel, Google Sheets, and/or Salesforce to develop, maintain, and automate insights on sales campaigns.
• Generate insights through Salesforce dashboards, Charts and reports.
• Packages up requests from the sales organization and follows internal processes to deliver them
• Manage multiple sales operational tasks to deadlines; communicate progress at regular intervals
  
  

Qualifications

• 3 to 5 years’ experience in operations role (sales operations, sales support, sales call center operations)
• 2 years’ experience as Salesforce “power user” to build reports and dashboard
• Experience supporting call center operations ( dialer, campaign management)
• Can pull sales insights from complex data sets, communicating results with clarity and provide recommendations to the business
• Ability to quickly learn new technology
• Proven track record influencing without authority
• Problem solver by nature and can identify improvement opportunities
• You have strong collaboration, and problem-solving abilities
• You have the ability to build relationships, be persuasive and influential within and across immediate working groups
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.