What are the responsibilities and job description for the Technical Account Manager (Hybrid - Charlotte, NC, Dallas, TX or NY Metro Area) position at The Mom Project?
The Mom Project is excited to support Ampcus with their search for a Technical Account Manager. This position will be a hybrid setup (3 days onsite and 2 days remote/week) in their Charlotte, NC, Dallas, TX or NY Metro area office.
About The Role
We are seeking a strategic and client-focused Technical Account Manager with a strong background in managing complex Technical Statements of Work (SOW) and engaging with C-level executives. The ideal candidate will excel in building and maintaining long-term client relationships, driving solution-based engagements, and ensuring client satisfaction across multiple technology domains.
Responsibilities
Client Relationship Management:
About The Role
We are seeking a strategic and client-focused Technical Account Manager with a strong background in managing complex Technical Statements of Work (SOW) and engaging with C-level executives. The ideal candidate will excel in building and maintaining long-term client relationships, driving solution-based engagements, and ensuring client satisfaction across multiple technology domains.
Responsibilities
Client Relationship Management:
- Serve as the primary point of contact for key clients, fostering trust-based, long-term relationships.
- Act as a strategic advisor to client executives, understanding their business challenges, goals, and requirements to deliver tailored solutions.
- Define, negotiate, and manage Technical Statements of Work (SOW) across various technology implementations, ensuring alignment with client expectations and scope.
- Collaborate with internal technical teams to accurately scope and document project requirements, timelines, and deliverables.
- Drive contract renewal, extension, and new SOW opportunities to maximize account revenue.
- Engage and influence C-level executives by demonstrating value and understanding of their business priorities and technology landscape.
- Identify new opportunities for growth by presenting innovative solutions that align with client business objectives.
- Partner with Sales, Delivery, and Technical Teams to ensure successful project execution, maintaining alignment with client goals.
- Work closely with internal teams to anticipate challenges and proactively address them to ensure client satisfaction.
- Track key performance indicators (KPIs) to assess client satisfaction, project performance, and account health.
- Provide regular updates and insights to client executives, focusing on results, improvement areas, and growth opportunities.
- 6 years of experience in client management or account management roles, preferably in technology consulting or IT services.
- Proven experience managing Technical Statements of Work (SOW) and large-scale technology projects.
- Demonstrated ability to work effectively with C-level executives, delivering high-value solutions and advisory.
- Strong understanding of technology solutions, IT infrastructure, cloud services, and/or digital transformation.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to manage multiple client accounts, prioritize tasks, and work in a fast-paced environment.
- Proficiency in CRM tools, project management software, and MS Office Suite.
- Base salary range is $90,000 - 120,000/year plus incentives
Salary : $90,000 - $120,000
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