Demo

Collector III

The Moore Law Group
Mesa, AZ Full Time
POSTED ON 12/26/2024
AVAILABLE BEFORE 2/20/2025

At The Moore Law Group, we’re passionate about fostering a positive and supportive workplace where teamwork and growth thrive. We invest in our employees with ongoing training, career advancement opportunities, and recognition for outstanding contributions.

We believe in work-life balance and your well-being, offering great benefits like health coverage, paid time off, and a 401(k) program. Join our team and be part of a vibrant environment that values your success and celebrates excellence!

Position Summary

Effectively engage consumers in communications to reach a meaningful solution for consumers to pay amounts due while providing a positive customer service experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Maintain a high level of customer service and professionalism with consumers, clients, and employees.
  • Strive to maintain the highest level of customer for the clients for each collection call.
  • Conduct follow-up calls to ensure payments are made per agreements.
  • Accurately document account specifics to ensure factual data is tied to each specific account on each collection call; account specifics must be matched to the recorded calls while adhering to client’s specific document requirements
  • Comply with all client specifics in connection with each collection call
  • Take personal responsibilities to comply with all state and federal laws and regulations and all client and company policies and procedures
  • Performs other duties as needed to ensure maximum collection efforts are made for the client
  • Must adhere to all regulatory requirements set worth within the collection industry
  • Effectively communicates with consumers, attorneys, and other parties to resolve debts.
  • Take direct payments via check-by-phone
  • Determines appropriate method on collecting accounting when direct payment efforts are exhausted.
  • Develop and maintain professionalism with all clients, management and fellow co-workers.
  • Treat all consumers, clients, and employees in the organization with professionalism, respect, dignity, as well as compassion and empathy

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High School Diploma or equivalent required
  • 1-2 years of debt settlement collections, law firm experience or 3 years of sales experience
  • 3-5 years of collections experience in any industry
  • Ability to understand the firms client guidelines and adhere to them
  • Possess a strong attention to detail
  • Able to work in a fast paced environment
  • Driven to meet or exceed monthly goals
  • Strong negotiation communication and sales skills
  • Commitment to excellent customer service
  • Proficiency with database software and MS Office Suite

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Paid training
  • Parental leave
  • Vision insurance

Work Location: In person

Salary : $20 - $25

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