What are the responsibilities and job description for the Debt Negotiations Specialist III position at The Moore Law Group?
About Us: At The Moore Law Group, we’re passionate about fostering a positive and supportive workplace where teamwork and growth thrive. We invest in our employees with ongoing training, career advancement opportunities, and recognition for outstanding contributions.
Position Summary
Effectively engage consumers in communications to reach a meaningful solution for consumers to pay amounts due while providing a positive customer service experience.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Maintain a high level of customer service and professionalism with consumers, clients, and employees.
- Strive to maintain the highest level of customer for the clients for each collection call.
- Conduct follow-up calls to ensure payments are made per agreements.
- Accurately document account specifics to ensure factual data is tied to each specific account on each collection call; account specifics must be matched to the recorded calls while adhering to client’s specific document requirements
- Comply with all client specifics in connection with each collection call
- Take personal responsibilities to comply with all state and federal laws and regulations and all client and company policies and procedures
- Performs other duties as needed to ensure maximum collection efforts are made for the client
- Must adhere to all regulatory requirements set worth within the collection industry
- Effectively communicates with consumers, attorneys, and other parties to resolve debts.
- Take direct payments via check-by-phone
- Determines appropriate method on collecting accounting when direct payment efforts are exhausted.
- Develop and maintain professionalism with all clients, management and fellow co-workers.
- Treat all consumers, clients, and employees in the organization with professionalism, respect, dignity, as well as compassion and empathy
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High School Diploma or equivalent required
- 1-2 years of debt settlement collections, law firm experience or 3 years of sales experience
- 3-5 years of collections experience in any industry
- Ability to understand the firms client guidelines and adhere to them
- Possess a strong attention to detail
- Able to work in a fast paced environment
- Driven to meet or exceed monthly goals
- Strong negotiation communication and sales skills
- Commitment to excellent customer service
- Proficiency with database software and MS Office Suite
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Work Location: In person
Salary : $20 - $25
