What are the responsibilities and job description for the Assistant Hotel Manager position at The Moore?
About The Moore
The Moore is a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. Housed in the District’s circa-1922 Moore building, the reimagined, nearly 90,000-square-foot space integrates two, four-story structures located at the intersection of NE 40th Street and NE 2nd Avenue, and includes Elastika, the site-specific commission created by the late artist and architect Zaha Hadid for the inaugural Design Miami/ exhibition in 2005.
The Moore’s core programming extends throughout the building’s four floors: The first floor is anchored by a public, all-day dining concept. The second floor will house The Club at The Moore, a private members-only destination inclusive of a restaurant, multiple bars, lounges and private dining and event spaces. Located on the third floor, The Workplace at The Moore offers leasable private offices, dedicated desks and limited communal workplace access. The Hotel at The Moore is located on the building’s fourth floor and offers 15 hotel suites that are available for member and non-member bookings. Additionally, the fourth floor is home to The Gallery at The Moore, a 4,500-square foot private exhibition and event space that overlooks the building’s iconic Elastika atrium.
The redevelopment of The Moore is led by boutique hospitality firm and operator, WoodHouse. Founded by entrepreneur Brady Wood, WoodHouse creates, owns and operates experiential concepts, ranging from private clubs, restaurants and hotels to live music and entertainment venues.
About WoodHouse
WoodHouse is a creative hospitality company that creates, owns and operates experiential concepts in the food and beverage, private social club, music and entertainment spaces. Current projects include Dallas-based private social club, Park House, which will open its second location in Houston later this year; the award-winning, chef-driven Mexican restaurant, José, which was named D Magazine’s Best Restaurant in Dallas (2021) and was a James Beard Award semifinalist for Best Chef Texas (2022, 2023) and Best Hospitality (2022); the Elevation Hotel & Spa in Crested Butte, CO; Pilgrimage Music and Cultural Festival in Franklin, Tennessee; T Bar M Racquet Club in Dallas, TX; and The Moore, a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space, which will open later this year in Miami, FL. For more information, visit www.woodhouseus.com.
Position Overview
As the Assistant Hotel Manager at The Moore, you will oversee the overall operations and management of the prestigious 13 key hotel. Your role is pivotal in ensuring the highest level of guest satisfaction and delivering exceptional service. With your extensive experience in the hospitality industry, you will lead a team of professionals, coordinate various departments, and uphold The Moore’s reputation for excellence.
Responsibilities:
Department Oversight & Operational Leadership
- Directly oversee Front Office, Concierge, Housekeeping, PBX, and Security, ensuring all departments run efficiently and align with the hotel’s service standards.
- Work closely with Engineering, Events, Membership, Food & Beverage, and Programming to enhance guest experiences and maintain seamless operations.
- Act as the Manager on Duty (MOD), taking full responsibility for the hotel’s operation during assigned shifts.
- Maintain high standards of cleanliness, safety, and presentation across guest rooms and public spaces.
- Conduct property walkthroughs to identify and resolve maintenance, security, or operational concerns.
- Support inventory control, reservations, and room management to optimize occupancy and guest satisfaction.
Guest Experience & Service Excellence
- Lead by example in delivering outstanding guest service, ensuring each guest receives a personalized and memorable experience.
- Anticipate guest needs and respond promptly to requests, inquiries, and concerns.
- Handle guest complaints and service recovery with professionalism and efficiency.
- Oversee VIP and special guest requests, collaborating with Concierge, Programming, and F&B to curate unique experiences.
- Ensure seamless execution of hotel events, activations, and curated guest experiences in partnership with the Programming team.
Security & Safety
- Oversee Security operations, ensuring a safe and secure environment for guests, staff, and assets.
- Collaborate with Security and Engineering teams to uphold emergency response protocols and safety procedures.
- Monitor and enforce compliance with hotel security policies, guest privacy standards, and regulatory requirements.
Team Leadership & Training
- Supervise, train, and mentor team members, fostering a culture of teamwork, professionalism, and service excellence.
- Assist in recruitment, onboarding, and performance management of staff within assigned departments.
- Conduct regular team meetings and provide constructive coaching to enhance performance.
- Support conflict resolution efforts and maintain a positive, guest-focused work environment.
Financial & Inventory Management
- Assist in managing department budgets, cost controls, and revenue goals.
- Oversee purchasing and inventory management for housekeeping, front office, and security supplies.
- Support revenue management strategies to maximize occupancy and ADR.
- Assist in preparing reports on guest satisfaction, operational performance, and departmental productivity.
Health, Safety & Compliance
- Ensure compliance with hotel policies, health regulations, and local licensing requirements.
- Oversee safety procedures and work closely with Security, Engineering, and Housekeeping to uphold hotel-wide safety standards.
- Train staff on emergency response protocols and workplace safety procedures.
Required Skills/Qualifications:
- Previous experience in a high volume, upscale hospitality setting.
- Proven track record of delivering exceptional guest experiences and leading a team to achieve excellence.
- Strong organizational and communication skills, with the ability to handle multiple tasks and prioritize effectively.
- Excellent problem-solving and decision-making abilities, remaining calm and composed in high-pressure situations.
- Flexibility to work evenings, weekend, and holidays as required in a dynamic hospitality environment.
Physical Requirements:
- Ability to handle objects, grasp, turn, and hold items with hands.
- Capability to work on your feet for extended periods, totaling at least 8 hours.
- Fast-paced movements required to navigate various areas within the club.
- Capacity to lift, pull, carry, or move objects weighing at least 40 pounds.
- Occasional kneeling, bending, crouching, and climbing as necessary.
Why work with us
This is a chance to be part of a community that doesn't just follow trends — it sets them. The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll be stepping into an environment that nurtures personal growth and celebrates individuality.
Benefits
We offer a highly competitive salary and benefits package:
Medical, Dental, Vision and Life Insurance. Paid time off
