What are the responsibilities and job description for the Guest Services position at The Morehead Inn?
THIS IS A POSITION WITH SOME ALTERNATING WEEKENDS REQUIRED IN DINING AND UP TO 36 HRS.
The Morehead Inn is a 12 room historic bed and breakfast located in the Dilworth neighborhood of Charlotte.
As the ambassador of service to the guest, the Guest Services Representative’s primary role is to ensure the guest expectations are met.
The Guest Service Representative is responsible for orienting guests to the property, informing them of additional options and/or services, and anticipating the guest’s needs. The role maintains a thorough knowledge of The Morehead Inn and all its grounds, products, and services as well as awareness of other roles and responsibilities throughout the organization. In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to our guests in all Front Desk related functions while maximizing rate and occupancy.
Principal Duties and Responsibilities
As a primary goal for this position, ensure highest level of guest satisfaction by offering attentive service to every guest and associate; greet guest immediately with a friendly and sincere welcome
Listen carefully to understand all guest requests, respond with appropriate action and provide accurate information. Resolve any problems or issues quickly, efficiently and courteously
Anticipate potential issues and problems and engage proactively to avoid them
Ensure guest, room and group event information gathered and data enter is accurate, up to date and properly communicated
Act as Dining Attendant, serving guests prepared menu items for breakfast and following the procedures set in place for service and execution of the breakfast operation.
Support an organized and comprehensive filing system by documenting of purchases, reports and tracking logs
Maintains monitors and prepares guest/group requirements keeping information up to date and relays information as needed
Deliver sales and upsell opportunities for all of the estates products and services
Maintain proper key management system
Prepare list of expected arrivals, assist in preregistration activities and process advance reservations
Create and maintain reservation records and prepare letters of confirmation and promptly process any cancellations and modifications
Properly and accurately follows all cash-handling, check and credit processes and policies Verify credit card and required guest information
Proficiently operate and data enter into all of Front Office computer systems including property management, catering, Microsoft Office or similar systems
Remain up-to-date and familiar with procedures, activities at The Morehead Inn local attractions, current events, directions and other information on the local area in order to provide accurate information at the Front Desk
Wears proper uniform at all times
Step in for other staff as directed or other duties as assigned
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekends as needed
Ability to Commute:
- Charlotte, NC 28204 (Required)
Ability to Relocate:
- Charlotte, NC 28204: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17