What are the responsibilities and job description for the Customer Account Coordinator position at The Morning Star Company?
The Morning Star Company
Customer Account Coordinator
Los Banos, CA
The Company
The Morning Star Company and its affiliates operate three tomato processing facilities in Central California, processing over 1/3 of the California processing tomato crop, in addition to tomato transplanting, farming, harvesting and trucking operations. The company employs approximately 600 year-round and 2,500 seasonal colleagues.
The Morning Star Company is the largest independent producer of bulk tomato ingredient products (tomato paste and diced tomatoes) in the world. We also produce canned tomatoes, tomato products and specialty sauces in pouches for customers in the retail and food service markets. The company is known worldwide for its innovation and integrity.
We are organizationally structured through a system we term Mission Focused Self-Management™. Our company is operated by Colleagues without titles or an appointed hierarchy of authority. Authority relative to other Colleagues’ activities is lateral, with our Mission as our guiding principle of action, and respect, influence and success built based on each Colleague’s integrity, competency, effort, persistence and straightforward persuasiveness. Although we have grown significantly, we intend to maintain a culture of individual responsibility and Mission Focused Self-Management™.
The Mission
The Mission of the Customer Account Coordinators is to receive and successfully handle customer requests for product, services and related information, in order to promptly and accurately fulfill their requirements. The successful candidate will develop and maintain an enthusiastic presence for Morning Star in the marketplace.
This person will work with several other sales and account service colleagues and is being added to handle additional business and further advance our service to customers. The position is located in Los Banos.
Responsibilities
- Order management, including working with more than fifty unique customers to receive, enter and track orders, while working with distribution and accounting colleagues to maintain high levels of customer satisfaction.
- Traffic coordination for customer accounts.
- Respond to and resolve difficult and sensitive inquiries and complaints.
- Follow and reconcile customer contract commitments on a regular basis to ensure compliance with agreed upon shipping time frames.
- Communicate with sales colleagues and customers on orders and follow up as needed.
- Proactively and independently manage customers’ requests and schedules.
- Compile, maintain, process, and prepare a variety of records and reports.
- Must be able to handle multiple tasks without losing focus.
- Must be able to meet required deadlines.
- Sample Collection and Processing.
- Warehouse visits.
Knowledge and Experience
- Excellent computer skills, especially with Excel
- Methods and techniques for conflict resolution
- Fluent in English; effective written and verbal communication
- Experience in exports and customer service is desired, but not required
Personal Characteristics
- Enjoys customer interaction
- Quick learner
- Strong work ethic
- Honest, forthright and trustworthy - not political
- Persistent in getting results, but patient
- Must be able to thrive in an active, fast-paced environment
Steppingstones (Performance Measures):
- Average days from shipment to invoice creation
- Percentage of AR balance > 30 days past due
- Percentage of customer responses, positive, neutral, negative
Compensation: Starting wage for this role is $19.00-$22.00 per hour, depending
Benefits: Morning Star offers a top-tier, comprehensive health plan, including medical, dental, and vision, and we pay the full monthly premiums for the Colleague and all eligible family members. The company also contributes to Colleagues' Health Savings Accounts. Year-round Colleagues are eligible to enroll in our 401K plan, with 4% match.
Salary : $19 - $22
