What are the responsibilities and job description for the RV Service Advisor position at The Motorcoach Store?
Job Overview
The Motorcoach Store is seeking a knowledgeable and customer-focused RV Service Advisor to join our dynamic team. In this role, you will act as the primary point of contact for customers seeking automotive services, ensuring their needs are met with exceptional service and expertise. You will leverage your understanding of RV repair and maintenance to provide accurate recommendations and facilitate seamless communication between customers and service technicians.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of services, repairs, and maintenance options available.
- Write service orders accurately, documenting customer concerns and recommended services.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance.
- Manage customer expectations regarding service timelines and costs.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
- Maintain an organized workspace, ensuring all customer information is handled confidentially.
- Stay updated on RV technologies, trends, and best practices in the industry.
Qualifications
- Proven experience in RV service writing or a similar role within a dealership or repair shop is preferred.
- Strong knowledge of chassis and house repairs and maintenance
- Excellent sales skills with the ability to upsell additional services when appropriate.
- Exceptional communication skills with a focus on customer service excellence.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks effectively.
- Detail-oriented with strong organizational skills to maintain accurate records.
- Experience in auto service management is a plus but not required.
Join our team as an Automotive Service Advisor where your expertise will contribute to delivering outstanding customer experiences while fostering a positive work environment.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Work Location: In person
Salary : $65,000 - $80,000
