Guest Services

Guest services is responsible for delivering high quality customer service to ensure that each guest is registered properly through computer data input, verbal communication and handling of money transactions. S/he is responsible for helping coordinate logistics and resources for all Mountain designed programs, retreats and conferences hosted by The Mountain to ensure the highest levels of guest satisfaction.

Essential Functions

Guest Experience

· Open/close the office during regular business hours

· Answer phones and greets guests in The Mountain office

· Maintains The Mountain store and ensures merchandise is organized

· Ensure that all meeting spaces meet the groups vision and expectations prior to their first meeting. Keep spaces clean and resupplied on a regular and timely. Works with volunteers and/or Mountain Hosts for assistance

• Provides all A-V equipment, sound system, room set ups, etc. as appropriate

· Prepares check-in paperwork and checks in guests upon arrival

• Meets with group coordinator upon arrival to address any last-minute changes or questions.
• Provides group welcome and Mountain orientation before or after the first meal

· Handles registrations for program guests and personal retreats

• Blocks rooms to make specific housing assignments.
• Checks in on a regular basis with group leader and guests during the program to ensure high level of hospitality is being delivered in order to meet the group’s needs.

Additional Responsibilities:

Communication with group leader or key contact well in advance of the scheduled event at The Mountain to understand what resources will be required for a successful event and to determine the specific needs and special requests that may exist.

· Is introduced to the group leader(s) liaisons for Non-Mountain Design Programs.

· Sends an 'Event Information Packet' to group leader to let them know about our campus and services

· Prepares dietary reports for the kitchen

· Provide timely and appropriate support to any individual guest seeking assistance in completing their on-line registration and payment

• Perform town run as needed

• Ensure timely and accurate invoices are prepared for individuals and/or group coordinator to review, reconcile and receive complete payment for any outstanding balances before the group leaves the Mountain

Collaboration:

• Communicate group requirements, special dietary or meal requests to Kitchen Manager to ensure that appropriate menus and meal schedules with accurate head counts will be provided.
• Provide Head of Housekeeping and Kitchen Manager with regular feedback and support.
• Ensure all Mountain staff have details of incoming groups

Volunteer Hosts:

• Recruit and vet potential volunteers as Social Hour and Program hosts. Ensure that new volunteers have passed background checks before scheduling of first work period.
• Assign housing and provide welcome and orientation as necessary for Social Hour and Program hosts upon arrival.
• Ensure adequate training is given in a timely manner; provides direct and in-direct supervision of volunteers (depending on assignment) and monitors performance and time on and off the clock. Ensure volunteer safety, productivity and happiness.

Preferred Job Qualifications

• Education: Bachelor's degree
• Experience: 1-2 years of related experience

Skills

• Excellent written and verbal communication
• Detail oriented
• Microsoft Office expertise
• Excellent customer service
• Ability to multitask and work under deadlines

AAP/EEO statement:

The Mountain Retreat & Learning Center is an Equal Opportunity Employer and is committed to the full inclusion of all.

Other duties disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time and without notice.

Job Types: Full-time, Part-time

Pay: $17.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid jury duty
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $18