Sparrow Hostperson

TITLE: HostPerson

DEPARTMENT: Food & Beverage

REPORTS TO: Outlets Manager

Who We Are:

Wurzak Hotel Group is a leader in vertically-integrated hospitality, and we’ve successfully developed and managed a growing portfolio of top tier branded assets throughout some of the most pivotal moments in the last three decades- proving our position as one of the industry’s premier hotel investment groups. We are a premium hotel portfolio and a great core management team, with hotels currently under construction and robust acquisition pipeline, looking to build out our above-property support functions.

Mission Statement:

To deliver memorable experiences and create meaningful moments in the lives of our guests and team members.

What We Offer:

Generous PTO and Holiday Pay

401K after 1 year of employment

Competitive Wages

Health Benefits after 60 Days of Employment

Employee Recognition Luncheons

Job Summary:

The HostPerson is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.

General Requirements

Primary duties and responsibilities include, but are not limited to, the following:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Fundamental Requirements

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive of guests’ needs assist in providing a pleasant dining experience.
• Assist cashier in collection of money or credit cards from guests and servers as needed.
• Know how to prepare cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips if appropriate.
• Know how to properly take reservations for outlets.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties according to established sidework checklist.
• Ability to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in the servicing of guests as needed.
• Know and understand the state liquor laws.
• Ensure overall guest satisfaction.

Education and Experience:

• One or more years of related experience.
• Familiarity with hospitality industry practices preferred.

Working Conditions & Physical Effort:

Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.