What are the responsibilities and job description for the Reservations and Operations Associate position at The Museum of Life and Science?
Location
Museum of Life and Science
About the Organization
The Museum of Life and Science, one of North Carolina's top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100 the highest possible score.
Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.
In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.
Full-Time / Part-Time
Full-Time
Exempt / Non-Exempt
Non-Exempt
Description
Durham's favorite attraction, the Museum of Life and Science , is seeking a highly motivated and organized Reservations & Operations Associate to join our dynamic team. In this role, you will play a vital part in ensuring a smooth and enjoyable visitor experience by managing reservations, coordinating operational logistics, and providing excellent customer service.
Position Objective : Support the Museum's mission on the Reservations and Operations teams by maintaining a positive work environment and delivering an exemplary level of service on all functions of the department, and being knowledgeable about Museum programs, events, exhibits, procedures, and products. This position is a split role sharing time between Reservations and in administrative support of Events, Rentals and Guest Operations (The amount of hours per task will fluctuate depending on the season).
Position Requirements
Required Qualifications
- Customer service experience (2 years)
- Project or event experience (1 years)
- Ability to proactively address internal and external guest needs
- Strong interpersonal skills including the ability to work collaboratively
- Must communicate effectively over email, phone and in person
- Ability to work with diverse, multi-generational audience
- Can prioritize competing tasks with attention to detail
- Excellent time management and ability to work independently
- Must have a pleasant and engaging attitude
- Proficient in Microsoft Office (Word, Excel, Outlook)
Desired Qualifications
Responsibilities
Shift
Days
Pay Range
17.00 an hour
EOE Statement
The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!
Category
Guest Services
This position is currently accepting applications.
Salary : $17
