What are the responsibilities and job description for the Box Office Cashier position at The Music Man Singing Ice Cream Shoppe?
The Music Man is a unique family-style ice cream Shoppe where the server/performers (guys and gals) sing, dance, and improv with the audience. The Music Man operates a high-volume restaurant and entertainment venue on the Jersey Shore between May and September and for special events in October and December.
A Box Office Associate is the friendly face that greets TMM Audience on the phone, in person, and through chat and helps them secure a table for our musical seating. They are the gatekeepers of good times, ensuring everyone has a smooth and enjoyable experience from the moment they book a table until they walk through the doors.
This position pays ABOVE the NJ Minimum Hourly Wage on TMM Tiered Pay Scale of $15.50-$17.00 per hr. Plus, a split of the non-waiter tips. Eligible bonus package may apply. A thorough understanding of position and compensation is provided during the interview process.
Basic Qualifications & Availability
- Ability to multitask and handle pressure in a fast-paced environment.
- Applicants must be available to work a flexible schedule including days, nights, and weekends, , on a varying weekly schedule with a MINIMUM of (5) five days per week, 7-hour shifts for the entire Summer Season.
- This position requires a friendly, outgoing personality, a sense of urgency, a willingness to engage with customers (in-person & over the phone), and take directions with ease from co-workers.
- Ability to become proficient using our reservation software, point-of-sale systems, and TMM guest booking process.
- Strong communication and interpersonal skills with a fondness for live entertainment and ice cream!
Responsibilities:
- Booking table for events in person, over the phone, and online.
- Answer customer questions about shows, seating, pricing, and venue policies.
- Process guest credit card information.
- Troubleshoot guest issues and resolve customer complaints.
- Maintain accurate records of guest bookings.
- Promote upcoming events schedule.
- Provide excellent customer service to ensure a positive experience for all guests.
Benefits:
- Be in a rewarding role where you are the first in line to prepare our customers to have a positive and memorable experience with their family and friends when they arrive at The Music Man.
- Be in charge of a proven process from beginning to completion.
- Opportunity to work in a dynamic and exciting environment.
- Flexible scheduling, afternoon and evening shift options.
If you like live entertainment and are passionate about helping others plan a fun and unique experience for the whole family, then a Box Office Associate position could be perfect for you!
Job Types: Full-time, Part-time, Temporary
Pay: $15.50 - $17.00 per hour
Expected hours: 25 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $16 - $17
