Casualty Claims Director - Hybrid Opportunity

Job Description

As the Casualty Claims Director, you will be responsible for the overall vision, direction and oversight of your respective business unit's practices, claims processes and outcomes for Commercial accounts. You will develop and employ practices that will ensure sound claim investigation, evaluation, negotiation and settlement by establishing claims' policies and guidelines.

Accountabilities

• Develops, recommends and implements plans, policies and programs for claims management activities to assure compliance with state and federal law.
• Manages from inception to conclusion any and all commercial line of business claims.
• Manages the settlement of all claims and suits within area of responsibility.
• Drives technical excellence, manages productivity, and conducts open file reviews.
• Manages reserve process to ensure reserve adequacy.
• Oversees counsel in the handling of litigated cases.
• Reviews and analyzes claims trends on distinct books of business and provides support in the analysis and adjudication of eligibility and coverage.
• Ensure the claim Key Performance Indicators (KPIs) are measured and monitored and provide overall direction to ensure quality, time service and productivity goals are met.
• Maintains current knowledge of all insurance lines, current claim guidelines, and policy changes and modifications.
• Provides advice, counsel, and training to Claims Managers and Representatives at all levels.
• Develop leadership skills of Claims Managers and develop staff to respond to department needs, as well as assisting the Claims staff with career development goals.
• Responsible for the management team members including performance, management, salary planning, training, disciplinary action, and hiring and placement.
• Interacts with other underwriting, product development and legal to share information and to maintain a consistent approach to resolve problems.
• Prepares annual budget and manages expense levels with Finance team.
• Assures the implementation and maintenance of best practices.
• Performs other duties as assigned.
  
  

Skills/Requirements

Qualifications:

• Bachelor’s degree in business administration, or related field or equivalent combination of education and/or experience.
• CPCU certification or other designation is a plus.
• Demonstrated expertise and ability to use complex concepts, practices and procedures within the claims and management fields.
• Knowledge of computer and software (Claims specific and Office Suite).
• Ability to analyze and compare data to formulate and prepare budgets, long range goals, and reports.
• Strong leadership traits, confident decision-making skills and effectively facilitate presentations, meetings and committees.
• Ability to convey clear, concise information to others, using verbal or other appropriate communication techniques.
• Decisive.
• Ability to compose written correspondence and factual reports which are well-organized and concise, utilizing proper English, grammar, punctuation, and spelling.
• Advanced mathematical calculations/problems (formulas, percentages, spreadsheets, etc.).
• Demonstrates leadership experience and presentation skills.
• In-depth knowledge of structural components, building codes, NFPA (National Fire Prevention Association) rules and regulations.
• Strong knowledge of OSHA standards.
• Proven experience with Microsoft Office. Formulate and prepare complex reports, spreadsheets and budgets using Excel and Access programs. Design PowerPoint presentations.
• Limited travel is required.
  
  

Benefits

We are proud to offer a robust benefits suite that includes:

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance
  
  

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